ASSISTANT SYSTEM ANALYST ? EASTERN SUPPORT
Ref#: ESA-IT-07
Deadline: September 7th, 2007
Report To: IT Manager
Location: Mississauga
Job Type: Full Time
JOB SUMMARY
The primary role of Assistant System Analyst is to analyze, implement and provide technical support to national wide area network and ERP/E-commerce systems of SanMar Canada. He/she must be committed to developing and maintaining hardware/software solutions that meet the needs of business and end users.
QUALIFICATIONS AND EXPERIENCES
• College level degree in computer science and/or MCSE 2000 certification
• Minimum 3 years of IT support experience in a corporate multi-site WAN environment
• In-depth knowledge of Windows 2003 Server and A/D environment
• Multi-platform computer experience is a plus: MS Windows, Linux (or Unix), firewall, router and switch, PBX system, etc.
• Familiarity with D3/PICK system and RHES 3.0 would be a great asset
• Understanding of SAN/NAS infrastructure will be a great asset
• Solid understanding and experiences with network security, optimization, backup/restore and DRP
• Knowledge of database and collaboration, i.e. Exchange Server, SQL Server and SharePoint, is a plus
• Experience in an ERP/supply chain environment with 24/7 operational support
• Proof of sound IT project experiences with strong project management skills
• Strong analytic skills, good general business and MIS knowledge
• Past programming experiences is a great plus
• Strong ability to perform daily work on his/her own as well as work with other team members/functions to support the strategic plan of the company/department
• Ensure the effective, efficient and secure operation of all applications and systems, great multi-tasking and prioritizing skills
• Ability to develop selection criteria and perform a business evaluation of major application
• Successful experiences working with external sources and vendors to achieve performance goal
• Energetic and passionate about IT support with premium customer service attitude
• Demonstrated ability to work effectively with users with varying levels of expertise
• Excellent communication skills, fluent English in both verbal and written
• Use good listening and verbal skills to understand and accurately respond to problems or conflicts
• Good technical writing skills to prepare user manuals and knowledge base
PRIMARY ACCOUNTABILITIES
• Work efficiently with other team members to keep current computer network and systems up and running 24/7. Provide timely technical support and preventive maintenance.
• Provide cost-effective solutions and achieve high system performance targets.
• Improve overall productivity and reduce support issues by system standardization and user training.
• Establish long-range plan for controls, policies, procedures and audits for consistent delivery of technical services, and to ensure proper security and audit functions
• Implement computer policies and procedures for system maintenance and perform maintenance in accordance with the established policies and procedures.
• Work closely with order processing and operations group to develop/maintain suitable applications to meet their needs.
• Actively involve in system and operation analysis tasks, accomplish independently first then assist IT related projects/improvements.
• Work with IT Manager and external architects to prioritize and achieve development goals and integrate those with current systems.
• Work with all Mississauga facility managers in a team effort, act as liaison between IT and operations with a customer centric attitude, communicate effectively with all user departments.
• Make decisions with the understanding of how they will affect other areas of the company.
• Build strategic vendor partnership, negotiate technical contracts and service level agreements.
• Computer reporting is also one critical responsibility of this position.
• Create and maintain up-to-date technical documentations and knowledge database.
• Occasional overtime and travel out of town required.
*** Please submit your resume in WORD format with SALARY EXPECTATION and AVAILABILITY to recruit@sanmarcanada.com. We thank all applicants in advance but only those under consideration will be contacted. No phone call or personal visit please.
SanMar Canada is the largest wholesale distributor of Activewear in Canada with 3 locations across the country including Richmond the head office, Mississauga and Calgary.
Ref#: ESA-IT-07
Deadline: September 7th, 2007
Report To: IT Manager
Location: Mississauga
Job Type: Full Time
JOB SUMMARY
The primary role of Assistant System Analyst is to analyze, implement and provide technical support to national wide area network and ERP/E-commerce systems of SanMar Canada. He/she must be committed to developing and maintaining hardware/software solutions that meet the needs of business and end users.
QUALIFICATIONS AND EXPERIENCES
• College level degree in computer science and/or MCSE 2000 certification
• Minimum 3 years of IT support experience in a corporate multi-site WAN environment
• In-depth knowledge of Windows 2003 Server and A/D environment
• Multi-platform computer experience is a plus: MS Windows, Linux (or Unix), firewall, router and switch, PBX system, etc.
• Familiarity with D3/PICK system and RHES 3.0 would be a great asset
• Understanding of SAN/NAS infrastructure will be a great asset
• Solid understanding and experiences with network security, optimization, backup/restore and DRP
• Knowledge of database and collaboration, i.e. Exchange Server, SQL Server and SharePoint, is a plus
• Experience in an ERP/supply chain environment with 24/7 operational support
• Proof of sound IT project experiences with strong project management skills
• Strong analytic skills, good general business and MIS knowledge
• Past programming experiences is a great plus
• Strong ability to perform daily work on his/her own as well as work with other team members/functions to support the strategic plan of the company/department
• Ensure the effective, efficient and secure operation of all applications and systems, great multi-tasking and prioritizing skills
• Ability to develop selection criteria and perform a business evaluation of major application
• Successful experiences working with external sources and vendors to achieve performance goal
• Energetic and passionate about IT support with premium customer service attitude
• Demonstrated ability to work effectively with users with varying levels of expertise
• Excellent communication skills, fluent English in both verbal and written
• Use good listening and verbal skills to understand and accurately respond to problems or conflicts
• Good technical writing skills to prepare user manuals and knowledge base
PRIMARY ACCOUNTABILITIES
• Work efficiently with other team members to keep current computer network and systems up and running 24/7. Provide timely technical support and preventive maintenance.
• Provide cost-effective solutions and achieve high system performance targets.
• Improve overall productivity and reduce support issues by system standardization and user training.
• Establish long-range plan for controls, policies, procedures and audits for consistent delivery of technical services, and to ensure proper security and audit functions
• Implement computer policies and procedures for system maintenance and perform maintenance in accordance with the established policies and procedures.
• Work closely with order processing and operations group to develop/maintain suitable applications to meet their needs.
• Actively involve in system and operation analysis tasks, accomplish independently first then assist IT related projects/improvements.
• Work with IT Manager and external architects to prioritize and achieve development goals and integrate those with current systems.
• Work with all Mississauga facility managers in a team effort, act as liaison between IT and operations with a customer centric attitude, communicate effectively with all user departments.
• Make decisions with the understanding of how they will affect other areas of the company.
• Build strategic vendor partnership, negotiate technical contracts and service level agreements.
• Computer reporting is also one critical responsibility of this position.
• Create and maintain up-to-date technical documentations and knowledge database.
• Occasional overtime and travel out of town required.
*** Please submit your resume in WORD format with SALARY EXPECTATION and AVAILABILITY to recruit@sanmarcanada.com. We thank all applicants in advance but only those under consideration will be contacted. No phone call or personal visit please.
SanMar Canada is the largest wholesale distributor of Activewear in Canada with 3 locations across the country including Richmond the head office, Mississauga and Calgary.
