Office of the Auditor General, 2007 Report
看看刚出炉的2007渥太华市的审记长报告。。。
City of Ottawa - 2007 Detailed Audit Reports
Issues related to usage of Corporate E-mail and Internet Services
[FONT=Book Antiqua,Book Antiqua]As a general comment on the activity arising from the Hotline, we would like to highlight the continuing issues related to usage of the corporate e-mail and Internet services by some City staff. The 2005 audit in this area revealed significant issues regarding excessive and inappropriate usage. This was reported again in the 2006 Annual Report. Numerous Hotline reports in 2007 confirmed that this remains an issue for the City. The City’s own testing in 2007 of the top Internet users found approximately 30% of these users had inappropriate use of Internet. The amount of time some staff are spending on personal e-mail and Internet use indicates to us that these positions may not be required for City business and therefore represent opportunities to review the need for these specific FTEs. These incidents also indicate to us that supervisory oversight is inadequate in many areas. [/FONT]
[FONT=Book Antiqua,Book Antiqua]For reports relating to 2007, there were 12 reports of allegations involving 49 employees relating to potential non-compliance with the Responsible Computing Policy. Of these 12 cases, 11 cases (representing 43 employees) were reported to the hotline by management. [/FONT]
[FONT=Book Antiqua,Book Antiqua]The results of the management reviews found that actual use in these cases ranged from appropriate use to excessive non-business use and inappropriate content.
Discipline ranged from verbal warnings to suspensions. Below is a summary of results of management’s review in these 49 cases: [/FONT]
[FONT=Times New Roman,Times New Roman]Outcome [/FONT]
[FONT=Times New Roman,Times New Roman]Number of Employees [/FONT]
[FONT=Times New Roman,Times New Roman]Percentage [/FONT]
[FONT=Times New Roman,Times New Roman]Inappropriate Use –Disciplinary Action Taken [/FONT]
[FONT=Times New Roman,Times New Roman]18 [/FONT]
[FONT=Times New Roman,Times New Roman]37% [/FONT]
[FONT=Times New Roman,Times New Roman]Inappropriate Use - Letter of Expectations or Instruction [/FONT]
[FONT=Times New Roman,Times New Roman]6 [/FONT]
[FONT=Times New Roman,Times New Roman]12% [/FONT]
[FONT=Times New Roman,Times New Roman]Inappropriate Use - Policy reviewed with staff member [/FONT]
[FONT=Times New Roman,Times New Roman]1 [/FONT]
[FONT=Times New Roman,Times New Roman]2% [/FONT]
[FONT=Times New Roman,Times New Roman]Use was reasonable [/FONT]
[FONT=Times New Roman,Times New Roman]24 [/FONT]
[FONT=Times New Roman,Times New Roman]49% [/FONT]
[FONT=Times New Roman,Times New Roman]Total [/FONT]
[FONT=Times New Roman,Times New Roman]49 [/FONT]
[FONT=Times New Roman,Times New Roman]100% [/FONT]
[FONT=Book Antiqua,Book Antiqua]As part of the follow-up audits planned for 2009, action taken on these Hotline calls will be examined. [/FONT]