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Title: Manager, Internal Evaluation Program
Location: Seattle
Apply now at: https://alaskaairlines.recruitmax.com/MAIN/careerportal/
Alaska Airlines is one of the most respected names in aviation. Our shared
commitment to the communities and people we serve has been recognized
nationally and internationally with "best carrier" awards from an array of
consumers, ranging from readers of Travel & Leisure and Conde Nast Traveler, to
the editors of Air Transport World, to frequent flyers polled by Zagat, J.D.
Powers, USA Today, and others. But this didn't happen overnight, and it didn't
happen by accident. Our proud story has been 75 years in the making and over
those years one thing has separated Alaska Airlines from the rest. We call it
the "Alaska Spirit."
"Alaska Spirit" is the heart of Alaska Airlines. It springs from our rich
heritage as a pioneer in a state where aviation plays a vital role in the life
of every resident. Throughout our system, the Alaska Spirit defines the unique
character of our employees. Our fun loving, energetic, and adventurous
personality flows from this spirit, as does our belief in service and community
involvement. From our Alaska Spirit comes the pride, passion, and perseverance
that sets us apart and nurtures the valued relationships we enjoy with each
other and with our customers.
We are searching for someone who shares these values to join us as a Manager in
our Internal Evaluation Program (IEP). In this key role, you will assist the
Director of Internal Evaluation Program in administering all aspects of the
company’s internal evaluation program. More about us:
The IEP team that serves Alaska Airlines is composed of highly qualified,
talented safety professionals who thrive in a fast-paced, dynamic
environment. Our flat team structure allows each of us to exercise a lot of
discretion over our evaluations and results.
Our responsibility is to provide independent and objective assessments of
internal controls of operations and safety processes and programs within Alaska
Airlines using a risk-based, value-add approach. We also contribute to the
company’s key initiatives by evaluating new system implementations, analyzing
the effectiveness of re-engineering, and partnering with divisional leaders for
on-demand operational safety oversight assignments.
Safety, quality, and continuous process improvement drive the IEP team’s
approach to our work. The Internal Evaluation Program is uniquely positioned
within Alaska as a valued resource and partner in assessing processes and
programs to ensure safe, compliant airline operations.
PRINCIPAL DUTIES & RESPONSIBILITIES:
* Lead all audit phases for teams ranging from one to three IEP professionals
* Manage audits within time budget constraints while maintaining IEP’s
quality standards and generating a high level of auditee satisfaction
* Communicate effectively with all levels of the organization, particularly
senior leadership
* Work with management to develop risk based tools and techniques to
strengthen operational programs, processes and controls
* Prepare formal written reports backed by adequate evidence to support audit
conclusions on the adequacy and effectiveness of internal control
systems
* Work with management to develop actionable, effective plans to resolve
audit findings
* Instruct, supervise, direct, mentor and counsel IEP Auditor staff to
develop and retain our talented team
* Demonstrate participatory and team-oriented leadership style, while still
effecting change
* Work with team to maintain a culture of continuous improvement by
developing and implementing audit process improvement tools and
techniques
* Participate in IEP risk assessment, evaluate coverage levels, and recommend
annual audit plan
* Evaluate the corrective actions taken by management to ensure that findings
are effectively addressed and resolved
* Coordinate and support external reviews of company operating divisions to
include the biennial Department of Defense (DOD) and IATA Operational
Safety Audit (IOSA) evaluations of Alaska
* Manage the Code-Share Audit Program by performing monitoring activities of
code-share partner airlines and conducting on-site operational
due-diligence reviews, when required.
* Perform special analyses and reviews upon request, including system
implementations and/or safety and compliance investigations
Key Competencies shared by all IEP team members:
• Safety advocate
• Professional curiosity
• Analytical approach
• Personal accountability for results
• Credibility with peers, subordinates, and leaders
• Thoughtful and effective communication skills
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
* Four-year college degree, preferably in areas relevant to the job described
above
* Minimum of eight years related experience – Aviation Safety, Internal
Evaluation Program, Quality Assurance, or Airline Operations experience a
plus
* Safety Program Management/Safety Management System Experience Desirable
* Auditor Certification/Training Desirable – Certified Quality Auditor (CQA),
ISO Quality Auditor, etc.
* FAA Certificated Airman Desirable – Commercial/ATP, Airframe/Mechanic,
Dispatcher, etc.
* Proven ability to quickly understand complex operational processes,
effectively scope assessments, and lead high energy, success-oriented team
We are having a great time building a world-class IEP team to significantly
contribute to Alaska Airlines success – if you share these values and are up
for this challenge, we’d like to invite you to join us.
**Relocation Assistance Available
EQUAL OPPORTUNITY EMPLOYER
Location: Seattle
Apply now at: https://alaskaairlines.recruitmax.com/MAIN/careerportal/
Alaska Airlines is one of the most respected names in aviation. Our shared
commitment to the communities and people we serve has been recognized
nationally and internationally with "best carrier" awards from an array of
consumers, ranging from readers of Travel & Leisure and Conde Nast Traveler, to
the editors of Air Transport World, to frequent flyers polled by Zagat, J.D.
Powers, USA Today, and others. But this didn't happen overnight, and it didn't
happen by accident. Our proud story has been 75 years in the making and over
those years one thing has separated Alaska Airlines from the rest. We call it
the "Alaska Spirit."
"Alaska Spirit" is the heart of Alaska Airlines. It springs from our rich
heritage as a pioneer in a state where aviation plays a vital role in the life
of every resident. Throughout our system, the Alaska Spirit defines the unique
character of our employees. Our fun loving, energetic, and adventurous
personality flows from this spirit, as does our belief in service and community
involvement. From our Alaska Spirit comes the pride, passion, and perseverance
that sets us apart and nurtures the valued relationships we enjoy with each
other and with our customers.
We are searching for someone who shares these values to join us as a Manager in
our Internal Evaluation Program (IEP). In this key role, you will assist the
Director of Internal Evaluation Program in administering all aspects of the
company’s internal evaluation program. More about us:
The IEP team that serves Alaska Airlines is composed of highly qualified,
talented safety professionals who thrive in a fast-paced, dynamic
environment. Our flat team structure allows each of us to exercise a lot of
discretion over our evaluations and results.
Our responsibility is to provide independent and objective assessments of
internal controls of operations and safety processes and programs within Alaska
Airlines using a risk-based, value-add approach. We also contribute to the
company’s key initiatives by evaluating new system implementations, analyzing
the effectiveness of re-engineering, and partnering with divisional leaders for
on-demand operational safety oversight assignments.
Safety, quality, and continuous process improvement drive the IEP team’s
approach to our work. The Internal Evaluation Program is uniquely positioned
within Alaska as a valued resource and partner in assessing processes and
programs to ensure safe, compliant airline operations.
PRINCIPAL DUTIES & RESPONSIBILITIES:
* Lead all audit phases for teams ranging from one to three IEP professionals
* Manage audits within time budget constraints while maintaining IEP’s
quality standards and generating a high level of auditee satisfaction
* Communicate effectively with all levels of the organization, particularly
senior leadership
* Work with management to develop risk based tools and techniques to
strengthen operational programs, processes and controls
* Prepare formal written reports backed by adequate evidence to support audit
conclusions on the adequacy and effectiveness of internal control
systems
* Work with management to develop actionable, effective plans to resolve
audit findings
* Instruct, supervise, direct, mentor and counsel IEP Auditor staff to
develop and retain our talented team
* Demonstrate participatory and team-oriented leadership style, while still
effecting change
* Work with team to maintain a culture of continuous improvement by
developing and implementing audit process improvement tools and
techniques
* Participate in IEP risk assessment, evaluate coverage levels, and recommend
annual audit plan
* Evaluate the corrective actions taken by management to ensure that findings
are effectively addressed and resolved
* Coordinate and support external reviews of company operating divisions to
include the biennial Department of Defense (DOD) and IATA Operational
Safety Audit (IOSA) evaluations of Alaska
* Manage the Code-Share Audit Program by performing monitoring activities of
code-share partner airlines and conducting on-site operational
due-diligence reviews, when required.
* Perform special analyses and reviews upon request, including system
implementations and/or safety and compliance investigations
Key Competencies shared by all IEP team members:
• Safety advocate
• Professional curiosity
• Analytical approach
• Personal accountability for results
• Credibility with peers, subordinates, and leaders
• Thoughtful and effective communication skills
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
* Four-year college degree, preferably in areas relevant to the job described
above
* Minimum of eight years related experience – Aviation Safety, Internal
Evaluation Program, Quality Assurance, or Airline Operations experience a
plus
* Safety Program Management/Safety Management System Experience Desirable
* Auditor Certification/Training Desirable – Certified Quality Auditor (CQA),
ISO Quality Auditor, etc.
* FAA Certificated Airman Desirable – Commercial/ATP, Airframe/Mechanic,
Dispatcher, etc.
* Proven ability to quickly understand complex operational processes,
effectively scope assessments, and lead high energy, success-oriented team
We are having a great time building a world-class IEP team to significantly
contribute to Alaska Airlines success – if you share these values and are up
for this challenge, we’d like to invite you to join us.
**Relocation Assistance Available
EQUAL OPPORTUNITY EMPLOYER
