- 注册
- 2003-04-17
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- 8,421
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为美国无线通讯公司做客服。为手机用户解决账单和初级技术问题。无销售部分。
FULL-TIME每周40小时 暂不接受PART TIME申请
欢迎留学生和移民申请。
2个月带薪培训+实习
3个月后有免费的医疗+视力保险+牙医保险其他BENEFITS.
$10/小时
要求英语流利有一定客服经验。
需熟练使用电脑
有无CALL CENTER经验均可
上班地点在HERON GATE MALL (WALKLEY驾照考场附近)
请勿发悄悄话
发简历到下面邮箱我会把你的简历和推荐信一起递上去。希望每位发简历的朋友都能找到工作。
SONICOT
@HOTMAIL.COM
按下面的JOB DESCRIPTION修改你的简历会大幅提高申请成功率
Dimension & Scope:
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.order taking) or actively selling products and services. Responsibilities include processing customer orders and salesproviding and receiving informationup-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Principal Duties and Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed
upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of
requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer
education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high
quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer
and/or improve productivity.
Participate in activities designed to improve customer satisfaction and
business performance.
Determine appropriate response to customers by using a script or sales flow.
Place and/or receive structured customer inquiries.
Provide product information and receive customer information.
Prepare customer correspondence.
Respond to common customer work/service orders, inquiries, and requests.
Sell new services and retain existing services.
Maintain basic knowledge of products, pricing, promotions, procedures, and
other important issues through management communications, meetings, client
focus groups, and formal training.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
Knowledge of basic computer operations.
Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in
an office environment. Position is primarily sedentary. May stretch or stand
at workstation for short periods at employee's option, as long as such activity
does not detract from the employee's work, or interfere with other employees.
FULL-TIME每周40小时 暂不接受PART TIME申请
欢迎留学生和移民申请。
2个月带薪培训+实习
3个月后有免费的医疗+视力保险+牙医保险其他BENEFITS.
$10/小时
要求英语流利有一定客服经验。
需熟练使用电脑
有无CALL CENTER经验均可
上班地点在HERON GATE MALL (WALKLEY驾照考场附近)
请勿发悄悄话
发简历到下面邮箱我会把你的简历和推荐信一起递上去。希望每位发简历的朋友都能找到工作。
SONICOT
@HOTMAIL.COM
按下面的JOB DESCRIPTION修改你的简历会大幅提高申请成功率
Dimension & Scope:
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.order taking) or actively selling products and services. Responsibilities include processing customer orders and salesproviding and receiving informationup-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Principal Duties and Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed
upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of
requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer
education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high
quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer
and/or improve productivity.
Participate in activities designed to improve customer satisfaction and
business performance.
Determine appropriate response to customers by using a script or sales flow.
Place and/or receive structured customer inquiries.
Provide product information and receive customer information.
Prepare customer correspondence.
Respond to common customer work/service orders, inquiries, and requests.
Sell new services and retain existing services.
Maintain basic knowledge of products, pricing, promotions, procedures, and
other important issues through management communications, meetings, client
focus groups, and formal training.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
Knowledge of basic computer operations.
Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in
an office environment. Position is primarily sedentary. May stretch or stand
at workstation for short periods at employee's option, as long as such activity
does not detract from the employee's work, or interfere with other employees.
