forever_4_u
知名会员
- 注册
- 2004-03-11
- 消息
- 602
- 荣誉分数
- 0
- 声望点数
- 126
We are looking someone who can speak Cantonese, Mandarin, and English. We work for the TD Waterhouse so if you are interested, please feel free to send your resume to me. My e-mail address is changsteven@hotmail.com
Please see below the detail information:
PS. You have to speak fluent English.
Job Summary
Working as a CSR you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.
Job Description
• Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.
• Remain current on program and corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.
• Fulfill customer expectations in a manner that complies with policies, practices and procedures.
• Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.
• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). Take initiative on learning opportunities.
• Participate in continuous improvements, with focus on service excellence.
• Participate in cross training initiatives and mentoring opportunities.
Requirements
• Strong and developed communication skills.
• Excellent command of English, professional telephone manner and literacy required.
• Bilingual in French, Cantonese and/or Mandarin Mandatory
• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
• Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment
• Working knowledge of PCs, and strong keyboarding skills.
• Positive attitude and demonstrated ability to get along with others.
Special Conditions
- You must have prior legal authorization to work in the location for which you are applying.
- Relocation assistance is not available with this opportunity.
- Applicants are subject to thorough Criminal & Credit Checks
Please see below the detail information:
PS. You have to speak fluent English.
Job Summary
Working as a CSR you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.
Job Description
• Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.
• Remain current on program and corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.
• Fulfill customer expectations in a manner that complies with policies, practices and procedures.
• Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.
• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). Take initiative on learning opportunities.
• Participate in continuous improvements, with focus on service excellence.
• Participate in cross training initiatives and mentoring opportunities.
Requirements
• Strong and developed communication skills.
• Excellent command of English, professional telephone manner and literacy required.
• Bilingual in French, Cantonese and/or Mandarin Mandatory
• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
• Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment
• Working knowledge of PCs, and strong keyboarding skills.
• Positive attitude and demonstrated ability to get along with others.
Special Conditions
- You must have prior legal authorization to work in the location for which you are applying.
- Relocation assistance is not available with this opportunity.
- Applicants are subject to thorough Criminal & Credit Checks
