小心，语言冲突违法，警察可以逮捕你！

[ccc]

每个月都会来，这次来的稍微晚了些，前几天还有点担心的来着。还好终于还是来了，虽然晚了一点，但毕竟还是来了。

 

[Everflying.cheng]

那话骚不骚？

 

[三句半]

每个月都会来，这次来的稍微晚了些，前几天还有点担心的来着。还好终于还是来了，虽然晚了一点，但毕竟还是来了。

铐，又没怀上。

 

[eggplant]

食品、药品、内衣本来就不应该退，明摆着就是胡搅蛮缠！严重鄙视！

还有季节性产品，鲜花过了情人节，月饼过了中秋，巧克力过了圣诞节。过了季你还去退，还问在哪儿写着？这是常识！什么人！

 

[宝瓶座]

装疯卖傻想占点便宜，结果自惹其辱。还厚颜无耻问人权何在，你侵犯别人的人权，就剥夺你的人权！

 

[9981]

夏女士要是还是心里不舒服， 可以做：

冯姓法律人士说，夏女士唯一可做的就是可以投诉警察在执法过程中有没有行动粗暴。比如警察在逮捕时一般会命令：请把手放到后面去，我要逮捕你。具有黑色幽默色彩的是，一般警察还会问你手铐舒服吗?

向消费者协会投诉， 说明商家混淆事实的地方， 至少会让消费者觉得这个商家有不近人情和模糊误导的地方。还有就是检讨一下自己的问题好了。

如果警察真的有违背程序的地方， 那夏女士就赚到了， 申请医疗服务来治愈精神损失。 只要有人指责你就继续看病， 反正是税钱。不用心里想不开， 民主人权社会就这点好， 别人指责你也会考虑自己钱包的。

 

[尼古拉]

在加拿大，你的声音越大，情绪越激动，言辞越激烈，处理问题的效果越差。夏女士在和商家争论的时候，由于气愤而声音高了几个分贝，结果不仅没能压住对方的气势，反而引来了保安、警察和明晃晃的手铐，甚至被误以为精神状况有问题。


这方面的教训其实已经不少了。以前曾经有位中国老人，因为对雇主解雇自己不满，情绪失控地躺在地上大哭大闹。结果雇主叫来警察，二话不说就将其扔进了精神病院。在国内，老人属于“弱势群体”，遇到事情往地上一躺，往往别人就没辙了。可在加拿大，弱势也得讲理。一时的行为过激，不仅害老人吃了不少苦头，还得面临精神病院几千元的账单。

你可以表达愤怒，但不能愤怒地表达。据理力争本没错，但要尽量心平气和，避免情绪化，这是我们在加拿大处理冲突时的重要准则。

在加拿大，商家虽然说“顾客就是上帝”，你是“金主”不假，我会对你笑脸相迎，但在我店里你也得守我店里的规矩。顾客和商家一旦出现矛盾，商家能解决的尽量解决;如果解决不了，对方一般不会牺牲经济利益或者个人尊严去迁就顾客的要求。 夏女士认为自己有权利退巧克力，于是理直气壮地想要个说法。可无论是店员，还是经理、保安，直至警察出面，事情虽然越闹越大，却并没有达到预期的效果，最终吃亏的还是夏女士自己。


加拿大其实是个比较讲原则的社会，商家也是一样。按规定该给你的，你不争自然也会给你;他们认为不该给你的，你再怎么“磨”，再怎么“较劲”，也很难改变最终结果。

在“巧克力事件”中，商家报警是由于夏女士不肯离开，妨碍了对方做生意。警察毕竟不是法官，他们接报后，主要任务是促使夏女士离开,恢复商场正常秩序，而不是判断谁是谁非。夏女士当时所能做的，就是立即无条件离开商场。如果对商家服务不满，也只能在事后再向相关部门投诉了。

说实话，我倒为夏女士感到庆幸。在警察铐她的时候，幸好她没有反抗。否则她境况会比现在惨得多

 

[Felixmao]

还有季节性产品，鲜花过了情人节，月饼过了中秋，巧克力过了圣诞节。过了季你还去退，还问在哪儿写着？这是常识！什么人！

 

[Tongjiya]

Depends on who you are. I have worked in retails for 2 years and we always had to give in to customers who yelled or swore at us. As I am Asian, I was the one who got yelled at all the time by customers. I was on the receiving end of racist slurs at least once every other day.

If 夏女士 were white, I am sure that she would not have needed to yell because the shopkeeper would have dealt her request to her satisfaction.

在加拿大，你的声音越大，情绪越激动，言辞越激烈，处理问题的效果越差。夏女士在和商家争论的时候，由于气愤而声音高了几个分贝，结果不仅没能压住对方的气势，反而引来了保安、警察和明晃晃的手铐，甚至被误以为精神状况有问题。

 

[Everflying.cheng]

Depends on who you are. I have worked in retails for 2 years and we always had to give in to customers who yelled or swore at us. As I am Asian, I was the one who got yelled at all the time by customers. I was on the receiving end of racist slurs at least once every other day.

If 夏女士 were white, I am sure that she would not have needed to yell because the shopkeeper would have dealt her request to her satisfaction.

Yes, you are picture right, an honest comrade and a good person.

 

[ccc]

Depends on who you are. I have worked in retails for 2 years and we always had to give in to customers who yelled or swore at us. As I am Asian, I was the one who got yelled at all the time by customers. I was on the receiving end of racist slurs at least once every other day.

If 夏女士 were white, I am sure that she would not have needed to yell because the shopkeeper would have dealt her request to her satisfaction.

即便是个white，她再增白几次也没有用。白人得到夏女士这个下场的不是没有。

 

[Ayin_Ottawa]

Depends on who you are. I have worked in retails for 2 years and we always had to give in to customers who yelled or swore at us. As I am Asian, I was the one who got yelled at all the time by customers. I was on the receiving end of racist slurs at least once every other day.

If 夏女士 were white, I am sure that she would not have needed to yell because the shopkeeper would have dealt her request to her satisfaction.

可能是夏女士讲了普通话，普通英语可能不好，更不会说粤语所至。

 

[Felixmao]

可能是夏女士讲了普通话，普通英语可能不好，更不会说粤语所至。

God speak 粤语

 

[syz]

吃人家的嘴软， 在这里生活嘛，当然要站在这里的立场上的。 你有什么不明白啊？ 也许是我彻底生活在这里， 我也一样了

谢谢开导 祝你和家人春节快乐！

 

[菜鸟潜水]

有一次在TOYSUS买了个大件，收银员啥也没说，我们也没看发票，过了半小时，我们还在那商城里，我们想去退掉，结果服务的说是FINAL SALE，不能退，我们很奇怪，“你们的所有的牌子上没有写啊，只些ON SALE啊，人家说收据上印着个”F“，仔细看看确实有个F，没标识，没提醒，直接上个F就别想退啦，不是这一折腾我还不知道F是啥意思呢。唉，从那以后每次买大件我都要问一下，呵呵，有备无患