[问题] 有人加入了NECC电话公司的长途服务之后，成功cancel掉的吗？急问！！

[OnlyForQuestions]

好像还得写一封信是吗？

谢谢。

劝大家都别加入这家公司，非常的不是东西！

 

[开喜]

我也刚刚加入了, 问题是怎么上网付款, 我的银行付帐那里根本查不到他们公司, 而我打电话想用信用卡付款, 等了20多分钟也没人接. 是不是只有写支票一种办法了呢?

线路质量目前还行, 暂时没有要退出的想法. 楼主是为什么不用他们了, 说说我警惕着点儿.

 

[OnlyForQuestions]

最初由 开喜 发布
我也刚刚加入了, 问题是怎么上网付款, 我的银行付帐那里根本查不到他们公司, 而我打电话想用信用卡付款, 等了20多分钟也没人接. 是不是只有写支票一种办法了呢?

线路质量目前还行, 暂时没有要退出的想法. 楼主是为什么不用他们了, 说说我警惕着点儿.

我现在每天都给她们打电话，没有一次有人接的，今天创了纪录，我等了一个小时又十分钟，一点都不夸张。有任何问题，比如我的帐单有问题，你没有任何办法解决。就凭这一点，你放心吗？

 

[OnlyForQuestions]

最初由 开喜 发布
我也刚刚加入了, 问题是怎么上网付款, 我的银行付帐那里根本查不到他们公司, 而我打电话想用信用卡付款, 等了20多分钟也没人接. 是不是只有写支票一种办法了呢?

线路质量目前还行, 暂时没有要退出的想法. 楼主是为什么不用他们了, 说说我警惕着点儿.

别家的长途电话服务，你如果向退出的话，没有任何困难和为难，这家，我在网上看说是什么必须写书面申请才能cancel，可是，又没有留任何联系方式关于这书面申请该发到哪里。这叫什么，真叫上了贼船了！

 

[开喜]

My local service is not with Bell. Recently Bell Canada called me and asked me to switch back. (I didn't because their rate is still higher than what I am paying now.) But if I had switched, Bell has a long distance package and therefore NECC would be automatically canceled. So maybe you can try to switch to another long distance company to cancel out NECC.

 

[开喜]

最初由 OnlyForQuestions 发布
有任何问题，比如我的帐单有问题，你没有任何办法解决。就凭这一点，你放心吗？

I have something I don't understand about the bill too. It lists 70 dollars something as charge, but I only used them for a few days and the total due is 7 dollars something. I wanted to ask them what was that 70 dollars thing - a monthly fee? But like you said, I couldn't get anybody on the line to talk to me. This is scary.

 

[zara]

你可以打电话给别的长途电话公司，告诉他们你想转过去。（in my case, world link）。然后你就不用操心了。新的长话公司会帮你做好一切。

最初由 OnlyForQuestions 发布


别家的长途电话服务，你如果向退出的话，没有任何困难和为难，这家，我在网上看说是什么必须写书面申请才能cancel，可是，又没有留任何联系方式关于这书面申请该发到哪里。这叫什么，真叫上了贼船了！

 

[OnlyForQuestions]

最初由 zara 发布
你可以打电话给别的长途电话公司，告诉他们你想转过去。（in my case, world link）。然后你就不用操心了。新的长话公司会帮你做好一切。

可是在他的网页里，申请新用户的条款里，写着一条，如果你要想cancel掉的话，必须给他们写信。我担心他们想耍赖。我早已经跟Rogers说了，转回我原来的计划，可是要使这个混蛋公司，就是不松手呢。

 

[zara]

反正我没遇到任何问题。后来还有NECC 的人打电话来问我为什么要转走，我就把自己对他们的不满都讲了一遍，搞得那人也没话说。

最初由 OnlyForQuestions 发布


可是在他的网页里，申请新用户的条款里，写着一条，如果你要想cancel掉的话，必须给他们写信。我担心他们想耍赖。我早已经跟Rogers说了，转回我原来的计划，可是要使这个混蛋公司，就是不松手呢。

 

[开喜]

I plan to hold on to my check book and NOT pay them until they call me. I don't have time to waste 30 minutes on hold everyday trying to reach them. If they don't answer my questions, why should I pay them. Isn't customer service part of the service I am paying?

(But don't follow my suit. I only owe 7 dollars something. Not worth them sending it to collection or even take legal action against me. I usually don't recommend people using such extreme method.)

 

[OnlyForQuestions]

I think you should be careful, 'cause they also mention some fine/punishment if you don't pay on time, etc. But we have nobody to talk, there is nobody alive in the customer service section. I don't think it's a regular/normal business practice. This company does seem suspicious and sneaky.

Today, I have contacted the Canadian Radio-television and Telecommunications Commission (CRTC), which is also regulating long-distance providers in Canada. A case worker will give me a call tomorrow. Their number is 1-877-249-2782. If you are really as mad as me, maybe you can report and complain NECC too.

最初由 开喜 发布
I plan to hold on to my check book and NOT pay them until they call me. I don't have time to waste 30 minutes on hold everyday trying to reach them. If they don't answer my questions, why should I pay them. Isn't customer service part of the service I am paying?

(But don't follow my suit. I only owe 7 dollars something. Not worth them sending it to collection or even take legal action against me. I usually don't recommend people using such extreme method.)

 

[叶子扬扬]

最初由 zara 发布
反正我没遇到任何问题。后来还有NECC 的人打电话来问我为什么要转走，我就把自己对他们的不满都讲了一遍，搞得那人也没话说。

你是写信cancel掉的吗？写信到哪儿去呀？如果我不想转到别的长话去，也可以cancel掉吗？

 

[niaoniaocat]

我也用过，后来以前的公司打电话过来问我为什么转掉，我说，他们有优惠说。但是感觉不怎么好，然后原来的公司就恢复了。NECC也来电话问过，我说了别人的价格比他们的便宜。但是当初记得他们要我放弃一个什么东西，就是他们可以转让我的合同，我说了：不放弃，除非有我自己的书面确认。然后，就换回来了。反正注意，不要轻易放弃什么权利。

 

[niaoniaocat]

否则，它把你转哪了，自己都不知道捏。

 

[开喜]

看来这个NECC还真笼络了不少客户呢, 这么多人受害啊. 当初他们还说如果我介绍客户进去给我5%回扣, 我想想自己一个月才打10块钱电话, 如果都照我这水平, 我介绍一个人给他们, 我才得50分, 想想别为了两个Quarter陷害朋友, 就没急着介绍, 想自己用用再说. 想不到真应验了, 假如我介绍了人等于是陷害朋友了. 汗!