No comment
Customer: I met a man on the internet, can you give me his phone number?
1) Customer: 'My disk ran out of space when trying to save my Word document, so I changed it from double spaced to single spaced and it still wouldn't fit!'
2) Advisor: 'Press any key to continue.
Customer: I can't find the 'Any' key.
3) Great Vision
3a) Tech Support: 'Ok, in the bottom left of the screen, can you see the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
3b) Advisor: Can you click on 'My Computer'?
Customer: I don't have your computer, just mine.
3c) Advisor: You have Spyware on your machine which is causing the problem.
Customer: Spyware? Can they see me getting dressed through the monitor?
3d) Customer: My family in Australia use BT Softphone, I can see them but they can't see me.
Advisor: What brand is your webcam?
Customer: What's a webcam?
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4) No Saving Grace
Customer: 'All my files I saved last week to my C: drive are missing!'
Tech Support: 'Do you remember what directory you first saved them in?'
Customer: 'No, I don't . I just know it was on my C: drive.'
Tech Support: 'Ok, I'll walk you through how to find the files.'
Customer: 'I wouldn't think I would be losing files on this computer. Gee, I just had the hard drive replaced in it yesterday.'
5) Tricky Install
Customer: 'Do I need a computer to use your software?'
Tech Support: 'Ok, I can help you install the software. Would you like me to do that?'
Customer: 'Yes.'
Tech Support: 'All right, can you insert the disk in the disk drive please?'
Customer: 'How?'
Tech Support: 'Place the disk in the opening at the front of the computer.'
Customer: 'Will I have to have my computer delivered before we can do this'
Tech Support: 'Um yes, that might be an idea.'
6) Customer: My iPod will only play one song.
Advisor: Which other tracks have you downloaded from iTunes?
Customer: Do I need to download tracks?
7) Tech Support: 'Have you made backups of your software and data?'
Customer: 'I didn't know it had a reverse.'
8) Customer: How do I change channel on my monitor?
Advisor: Your monitor won't have channels like a TV.
Customer: But I was watching the internet channel the other day and now I just get the word processing channel.
9) Customer: My mouse mat isn't wired up.
Advisor: I'm not sure I understand, your mouse mat shouldn't have any wires.
Customer: Well how does it know where my mouse is? Is it wireless?
