Do I need to pay Rogers for the bundle cancellation fee?

[kenzhao]

Hi everyone,

I had two services - internet and cable TV last year with the 5% bundle discount at Rogers. I cancelled the internet service in March and the sales man told me that I had to pay a bundle early cancellation fee. I told them that the bundle discount was automatically given to a customer without any contact.

Did anyone has a bundle discount contract with Rogers before?

Do I need to pay Rogers for a bundle early cancellation fee?

Thanks,

Ken

 

[cy25915]

这要看你当初得到这DISCOUNT是不是有合同， 如一年的合同。

 

[kenzhao]

I told them that I did not have DISCOUNT合同 and they did not agree. How do I know whether I had a DISCOUNT合同 or not?

Thanks,

Ken

 

[猫胖胖]

Hi everyone,

I had two services - internet and cable TV last year with the 5% bundle discount at Rogers. I cancelled the internet service in March and the sales man told me that I had to pay a bundle early cancellation fee. I told them that the bundle discount was automatically given to a customer without any contact.

Did anyone has a bundle discount contract with Rogers before?

Do I need to pay Rogers for a bundle early cancellation fee?

Thanks,

Ken

家里TV,电话和internet都是Rogers的，有那个10%的bundle discount，一直用没取消过:blowzy:
记得最开始用的时候是说至少要用1年的时间....太久，记不清楚了

 

[Teddy]

Yeah, I had the first 2-year with a contract. They might have not told you in first place, and they always change rules from their side...

 

[kenzhao]

Yeah, I had the first 2-year with a contract. They might have not told you in first place, and they always change rules from their side...

Thanks, Teddy.

 

[kenzhao]

家里TV,电话和internet都是Rogers的，有那个10%的bundle discount，一直用没取消过:blowzy:
记得最开始用的时候是说至少要用1年的时间....太久，记不清楚了

Thanks, 猫胖胖

 

[Ayin_Ottawa]

老赵，您这个问题还没有厘清？