怎么投诉Fido

[ai']

觉得责任在你，投诉不容易

热狗了解我啊。我投诉刚开始给我优惠然后又说我自己不要的问题。。。。手机问题我可从来没纠结 。而且刚开始也是他们说有优惠给我的。。

 

[ai']

她投诉的不是手机，而是丢掉的100credit和后来的服务

谢谢理解。。内牛满面。。。

 

[whitegret]

你太好说话了，手机这么快就坏了，你又没摔过，怎么能自己吃进呢。
credit的事情你好像没什么证据。。。

 

[Mikejia]

你就说手机坏了，不能用了，只能取消计划了~~~

 

[billwanhua]

file a complain at BBB http://ottawa.bbb.org/

I did complained before for a rogers' phone. my sony phone is broken and i called rogers, but they told me that i need to send my phone to sony because the policy is changed for sony's phone. so i complained to BBB and couple of days later, someone from rogers called me and solved my problem.

 

[zaizai]

file a complain at BBB http://ottawa.bbb.org/

I did complained before for a rogers' phone. my sony phone is broken and i called rogers, but they told me that i need to send my phone to sony because the policy is changed for sony's phone. so i complained to BBB and couple of days later, someone from rogers called me and solved my problem.

这是啥公司？

 

[charley2]

Better Business Bureau

 

[zichan]

给这个人写投诉信。 我试过。可以
Fadel Chbihna, Vice-president, Customer Relations and Operations
Fido Solutions Inc.
800 De la Gauchetiere Street West
Montreal Quebec

H5A 1K3

 

[IMC2008]

Better Business Bureau

几年前我被Rogers“骗”了，我告诉Rogers 如果他们继续狡辩的话，我就向BBB投诉。So I got what I wanted at the end.

 

[小村故事]

给优惠的那个电话你没要reference #吗？每次交流他们一定会有记录的，防止将来扯皮。 你再想想是哪天打这个电话的，先‘请’他们调你profile里那天的记录，把大概过程讲一下是一定可以调到的。你先调出来，然后再讲拒绝优惠的事情。 客服最讨厌这种擦屁股的麻烦事，一定是赖皮到底，希望你马上挂电话。你不就可以义正言辞地找经理跟你谈话了？因为客服无能啊，帮不了你啊。 可是你也得想好为什么他们一定得给你这个优惠，这是底线。任凭别人怎么忽悠你都不能跨越。什么事儿总得清清楚楚吧，不给也得讲个清楚吧。靠你的战斗力了，加油MM！
坛里很多人不都习惯和客服大战几百回合了，怕啥？几个电话的事。

 

[9981]

Following is the link for filing complaints about Fido service. I think Fido should and will appreciate your business and feedback through the escalate path. Good luck!
https://www.fido.ca/web/page/portal/Fido/Make_A_Complaint

Step 1 - Contact our Customer Care Centre
Step 2 - Escalate your complaint within the department
Step 3 - Contact the Office of the President
Step 4 - Contact the Office of the Ombudsman