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中餐馆多收4美元 哈佛教授连发5邮件要上法庭
来源：倍可亲(backchina.com)
埃德尔曼（左）段冉（右）（图片来源：波士顿新闻网）
哈佛商学院（Harvard Business School）副教授本•埃德尔曼（Ben Edelman）因为4美元和位于沃本市（Woburn）的四川饭庄（Sichuan Garden）杠上了。埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
据“波士顿新闻网”9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个可怕的事实：中餐馆多收了自己4美元！
想知道一名哈佛商学院副教授如果处理家族式中餐馆多收自己4美元的问题吗？他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
埃德尔曼与四川饭庄华裔老板段冉（Ran Duan，音译）的邮件摘译如下：
12月5日 埃德尔曼：
你好：
今晚，我在你们餐馆订了外卖，下面是我的订单，并附上你们网站上列出的价钱以及收据上列出的价钱。请告诉我为什么价钱不一样？看起来每个菜都多收了1美元。
（附上菜单）
12月5日 段冉：
本，你好：
我很抱歉给您带来疑惑。网站的菜品价格有一段时间没更新了。我保证会更新。如果您需要最新的外卖菜单，我可以邮件发给您。
12月5日 埃德尔曼：
谢谢你的回复。我们很喜欢你们的菜品，但不用给我们发最新菜单了。
据马萨诸塞州法律，你们这种网站价钱和实际价格不一致的做法严重违法。我劝你马上停止这种行为。如果你不知道如何更新网站信息，就先停掉整个网站，更新信息后再重新上线。
在这段期间，我建议四川饭庄退还我多收部分3倍的退款，即12美元。这一要求是马萨诸塞州消费者保护条理MGL 93a中所规定的。
请把这12美元打到我的信用卡上，也可以把支票寄到我家。
12月5日 段冉：
谢谢你的理解。我们是家族式小店，也为自己能够提供正宗的四川美食而自豪。
我将按照网站价格给您退还3美元，您看这样可以吗？
12月6日 埃德尔曼：
四川饭庄多收了4美元，不是3美元。
我觉得只让你们给我这一个客人退款是便宜你们了。实际上，你们对每一个看过网站然后打电话订餐的客人们都多收了钱，你们明知网站上的价格很久没有更新，却依然这样做。
我已将此事报告了有关部门，要求他们强制四川饭庄确定每一个因此受影响的客人，并给他们退款。起码波士顿会认真对待此事。我知道罚款是对广告违法的一般处罚。
在我自己权利没有受损的情况下，你愿意退多少我都接受，4美元或12美元都行。
12月6日 段冉：
谢谢您报告相关部门，我们会等待他们的通知，并听从他们对此事的处理方法。
我再一次向您道歉，但我们并没有多收钱，您的付款和其他消费者一样。我知道上网站菜品价格没有更新一定给您很带来很大困扰，没有更新价格信息是我们的错。我已联系了网络设计公司，保证会在接下来几天更新价格信息。
我已经说过，可以退给您4美元，您要12美元也可以，我也愿意支付。只要有关部门告知我如何处理这个情况，我会付所有罚金。
我也咨询了专业法律人士，他们建议是：我们的网站上一直有对于价格的免责声明，声明上有“价格可能变更”的字样。这样我们是受到保护的，也不用遵循你的意见。
12月6日 埃德尔曼：
你想要律师解决这个问题？如果是这样，请把律师的名字、地址和律师的电邮给我，我会据此进行联系。
12月6日 段冉：
我们抱歉给您添麻烦。您似乎是个聪明人，但这事儿真的值得您花这么长时间吗？
紧接着，12月7日，埃德尔曼在最后一封邮件中长篇使用了法律用语，并写道：我确实有更重要的事情要做。如果一开始你就给我适当的答案，支付我要求的赔偿款，并诚心道歉，就没事了。他还指责餐馆老板“找借口”，并辩解自己看错“分店的页面”。
除了在哈佛商学院教书，埃德尔曼为来自微软（Microsoft）、全国橄榄球联盟（NFL）、《纽约时报》（New York Times）等知名企业的工作人员提供咨询服务。对于多收4美元，他要求市管员关注此事件，还计划花费“几天时间”考虑是否通过法律手段解决这次纠纷。
段冉则是3岁与父母从中国移居美国，当时他的父亲希望成为一名歌剧歌唱家，但无法如愿。对于四川饭庄的开业，段冉形容为：“像所有中国移民家庭一样，他们决定开一家中餐厅”。
本周哈佛商学院副教授本·埃德尔曼(BenEdelman)被评为“互联网上最不喜欢的家伙”，仅仅就是因为4美元。
埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
在社交媒体上，很多人表示，埃德尔曼真是给律师和哈佛树了一个“好榜样”。
10日，“从我的语言、我表达的方式，我意识到我的表现过火了。无论什么样的情况，我一直都坚持也希望以极大的尊重和谦虚的行事方式与他人相处。显然，我没有做到。我很抱歉，我会在未来努力做好。我已经联系了中餐馆经理，也会当面和他本人道歉”。
据“波士顿新闻网”(Boston.com)9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个“可怕”的事实：中餐馆多收了自己4美元！
对于被多收4美元的问题，他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
【附：道歉原文】
Harvard Business School associate professor Ben Edelman has apologized to Sichuan Garden Chinese restaurant and Ran Duan following a tense series of emails between the two parties that went viral this week.
HBS associate professor Ben Edelman criticized the restaurant and Duan, who manages the connecting Baldwin Bar, for supposedly overcharging him $4 on a recent takeout dinner order. Edelman said he had alerted local Boston authorities about Sichuan Garden's out-of-date website and Duan's initial offer to only refund him $3.
Here is Edelman's newest statement, via his personal website:
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline.
Having reflected on my interaction with Ran, including what I said and how I said it, it's clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
Edelman had previously defended his email exchange with Duan in a statement to Business Insider:
I think the Boston.com piece totally misses the benefit that all diligent consumers provide in looking for overcharges and other errors. We all rely on trust in our daily lives — that when sales tax is added, it actually applies and equals the specified amount; that the meter in a taxi shows the correct amount provided by law and correctly measures the actual distance; that when you order takeout, the price you see online matches the amount you pay in the restaurant. We all take most of this for granted. It would be a lot of trouble to all have to check these things day in and day out. That's exactly why we should be concerned when folks fall short — because hardly anyone ever checks, so these problems can go unnoticed and can affect, in aggregate, large amounts.
If you look at my other work, e.g. http://www.benedelman.org/airfare-advertising/, you'll see I've been pretty diligent in holding large companies accountable for their false statements of price and other attempts to overcharge passengers. Should all small businesses get a free pass? Some people seem to think so, I wonder if that really makes sense.
Notably, though not emphasized in the Boston.com piece, the restaurant at issue knew the website prices had been "out of date for quite some time." At what point should they do something about it? I'm pleased to have at least gotten the problem fixed for the benefit of others.
Sichuan Garden also released a statement on Wednesday afternoon, which you can read in full on Boston.com. In the statement, Duan writes that Sichuan Garden appreciates the support it has received from the local community and people who have reached out from all over the world:
We have been overwhelmed with the response and support that has flooded our way. It means the world to know that there are still good people in this world. We have been contacted by people from California all the way to Australia offering kind words and support. I have been attempting to keep up with writing back personally and thanking each and every one of you. We have been offered donations, free services, including website services and legal advice, which I kindly denied.
I just want to make clear that we are not a business in financial distress. We have been blessed with the support of our amazing community and hospitality family that has understood the value of a hard working family. Your support and kind words are more then enough.
来源：倍可亲(backchina.com)
埃德尔曼（左）段冉（右）（图片来源：波士顿新闻网）
哈佛商学院（Harvard Business School）副教授本•埃德尔曼（Ben Edelman）因为4美元和位于沃本市（Woburn）的四川饭庄（Sichuan Garden）杠上了。埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
据“波士顿新闻网”9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个可怕的事实：中餐馆多收了自己4美元！
想知道一名哈佛商学院副教授如果处理家族式中餐馆多收自己4美元的问题吗？他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
埃德尔曼与四川饭庄华裔老板段冉（Ran Duan，音译）的邮件摘译如下：
12月5日 埃德尔曼：
你好：
今晚，我在你们餐馆订了外卖，下面是我的订单，并附上你们网站上列出的价钱以及收据上列出的价钱。请告诉我为什么价钱不一样？看起来每个菜都多收了1美元。
（附上菜单）
12月5日 段冉：
本，你好：
我很抱歉给您带来疑惑。网站的菜品价格有一段时间没更新了。我保证会更新。如果您需要最新的外卖菜单，我可以邮件发给您。
12月5日 埃德尔曼：
谢谢你的回复。我们很喜欢你们的菜品，但不用给我们发最新菜单了。
据马萨诸塞州法律，你们这种网站价钱和实际价格不一致的做法严重违法。我劝你马上停止这种行为。如果你不知道如何更新网站信息，就先停掉整个网站，更新信息后再重新上线。
在这段期间，我建议四川饭庄退还我多收部分3倍的退款，即12美元。这一要求是马萨诸塞州消费者保护条理MGL 93a中所规定的。
请把这12美元打到我的信用卡上，也可以把支票寄到我家。
12月5日 段冉：
谢谢你的理解。我们是家族式小店，也为自己能够提供正宗的四川美食而自豪。
我将按照网站价格给您退还3美元，您看这样可以吗？
12月6日 埃德尔曼：
四川饭庄多收了4美元，不是3美元。
我觉得只让你们给我这一个客人退款是便宜你们了。实际上，你们对每一个看过网站然后打电话订餐的客人们都多收了钱，你们明知网站上的价格很久没有更新，却依然这样做。
我已将此事报告了有关部门，要求他们强制四川饭庄确定每一个因此受影响的客人，并给他们退款。起码波士顿会认真对待此事。我知道罚款是对广告违法的一般处罚。
在我自己权利没有受损的情况下，你愿意退多少我都接受，4美元或12美元都行。
12月6日 段冉：
谢谢您报告相关部门，我们会等待他们的通知，并听从他们对此事的处理方法。
我再一次向您道歉，但我们并没有多收钱，您的付款和其他消费者一样。我知道上网站菜品价格没有更新一定给您很带来很大困扰，没有更新价格信息是我们的错。我已联系了网络设计公司，保证会在接下来几天更新价格信息。
我已经说过，可以退给您4美元，您要12美元也可以，我也愿意支付。只要有关部门告知我如何处理这个情况，我会付所有罚金。
我也咨询了专业法律人士，他们建议是：我们的网站上一直有对于价格的免责声明，声明上有“价格可能变更”的字样。这样我们是受到保护的，也不用遵循你的意见。
12月6日 埃德尔曼：
你想要律师解决这个问题？如果是这样，请把律师的名字、地址和律师的电邮给我，我会据此进行联系。
12月6日 段冉：
我们抱歉给您添麻烦。您似乎是个聪明人，但这事儿真的值得您花这么长时间吗？
紧接着，12月7日，埃德尔曼在最后一封邮件中长篇使用了法律用语，并写道：我确实有更重要的事情要做。如果一开始你就给我适当的答案，支付我要求的赔偿款，并诚心道歉，就没事了。他还指责餐馆老板“找借口”，并辩解自己看错“分店的页面”。
除了在哈佛商学院教书，埃德尔曼为来自微软（Microsoft）、全国橄榄球联盟（NFL）、《纽约时报》（New York Times）等知名企业的工作人员提供咨询服务。对于多收4美元，他要求市管员关注此事件，还计划花费“几天时间”考虑是否通过法律手段解决这次纠纷。
段冉则是3岁与父母从中国移居美国，当时他的父亲希望成为一名歌剧歌唱家，但无法如愿。对于四川饭庄的开业，段冉形容为：“像所有中国移民家庭一样，他们决定开一家中餐厅”。
本周哈佛商学院副教授本·埃德尔曼(BenEdelman)被评为“互联网上最不喜欢的家伙”，仅仅就是因为4美元。
埃德尔曼发现餐馆老板多收4美元以后，在随后的3天给老板发送了5封邮件，并称要采取法律行动。
在社交媒体上，很多人表示，埃德尔曼真是给律师和哈佛树了一个“好榜样”。
10日，“从我的语言、我表达的方式，我意识到我的表现过火了。无论什么样的情况，我一直都坚持也希望以极大的尊重和谦虚的行事方式与他人相处。显然，我没有做到。我很抱歉，我会在未来努力做好。我已经联系了中餐馆经理，也会当面和他本人道歉”。
据“波士顿新闻网”(Boston.com)9日报道，埃德尔曼上周通过电话在四川饭庄订购了价值53.35美元的中餐，然而不久后埃德尔曼发现了一个“可怕”的事实：中餐馆多收了自己4美元！
对于被多收4美元的问题，他在5封邮件中，长篇大论地讨论了马萨诸塞州的法律，要求餐馆退款12美元，上报相关部门彻查是否所有订外卖的顾客都被多收钱并扬言“采取法律行动”。
【附：道歉原文】
Harvard Business School associate professor Ben Edelman has apologized to Sichuan Garden Chinese restaurant and Ran Duan following a tense series of emails between the two parties that went viral this week.
HBS associate professor Ben Edelman criticized the restaurant and Duan, who manages the connecting Baldwin Bar, for supposedly overcharging him $4 on a recent takeout dinner order. Edelman said he had alerted local Boston authorities about Sichuan Garden's out-of-date website and Duan's initial offer to only refund him $3.
Here is Edelman's newest statement, via his personal website:
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline.
Having reflected on my interaction with Ran, including what I said and how I said it, it's clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
Edelman had previously defended his email exchange with Duan in a statement to Business Insider:
I think the Boston.com piece totally misses the benefit that all diligent consumers provide in looking for overcharges and other errors. We all rely on trust in our daily lives — that when sales tax is added, it actually applies and equals the specified amount; that the meter in a taxi shows the correct amount provided by law and correctly measures the actual distance; that when you order takeout, the price you see online matches the amount you pay in the restaurant. We all take most of this for granted. It would be a lot of trouble to all have to check these things day in and day out. That's exactly why we should be concerned when folks fall short — because hardly anyone ever checks, so these problems can go unnoticed and can affect, in aggregate, large amounts.
If you look at my other work, e.g. http://www.benedelman.org/airfare-advertising/, you'll see I've been pretty diligent in holding large companies accountable for their false statements of price and other attempts to overcharge passengers. Should all small businesses get a free pass? Some people seem to think so, I wonder if that really makes sense.
Notably, though not emphasized in the Boston.com piece, the restaurant at issue knew the website prices had been "out of date for quite some time." At what point should they do something about it? I'm pleased to have at least gotten the problem fixed for the benefit of others.
Sichuan Garden also released a statement on Wednesday afternoon, which you can read in full on Boston.com. In the statement, Duan writes that Sichuan Garden appreciates the support it has received from the local community and people who have reached out from all over the world:
We have been overwhelmed with the response and support that has flooded our way. It means the world to know that there are still good people in this world. We have been contacted by people from California all the way to Australia offering kind words and support. I have been attempting to keep up with writing back personally and thanking each and every one of you. We have been offered donations, free services, including website services and legal advice, which I kindly denied.
I just want to make clear that we are not a business in financial distress. We have been blessed with the support of our amazing community and hospitality family that has understood the value of a hard working family. Your support and kind words are more then enough.
