Stay alert and protect your privacy

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The City of Ottawa is warning residents to protect their privacy after reports of unauthorized callers offering vaccination appointments.

The callers ask for personal information and pretend to arrange COVID-19 vaccination appointments or tests.

Vaccine appointments​


Ottawa Public Health will not call you directly about a vaccine appointment, unless you have asked for a call back. 

If you are an adult recipient of chronic home health care, you may get an automated call with a recorded message to let you know you are eligible to book a vaccine appointment. Some physicians and community partners may be calling to encourage you to book an appointment as well. 

In all cases, only book and give personal information through official sites and phone numbers listed below. Some individuals may also be contacted by local hospitals, primary care providers and local health care partners:

COVID-19 test follow-up​


Ottawa Public Health will follow up with each person who gets a positive lab test for COVID-19. A case manager will ask for the individual’s name, date of birth and demographic information provided at the test in order to confirm they are speaking to the right person about their personal health information.

Ottawa Public Health will never ask for money or your SIN. Neither appointments nor vaccines can be bought or sold by members of the public.

Stay informed​


Please sign up for the City of Ottawa’s COVID-19 vaccination updates e-subscription to get the latest updates on when the vaccine becomes available to these groups. You can also share this information with friends and family to ensure they get the latest information straight from the source.

For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram. To receive updates on the vaccination roll-out in your email inbox, sign up for the COVID-19 vaccination e-subscription.

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