luluyun
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- 2017-08-30
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这个房东是个中国人，据说从来没到过加拿大，不懂得安省租房的规则，这是她的房客的抱怨
I’d love to hear your thoughts on a situation my husband and I are currently facing with our landlord. We rented a condo in 2021, which was brand new at the time, and everything was perfect—no issues. However, in March of this year, we started noticing some problems in the apartment. The bathroom faucet was broken, the kitchen faucet too, a closet door had fallen off, and the dryer wasn’t working properly. We reached out to our landlord about these issues back in March 2024.
Over the months that followed, she ignored several of our requests or asked me to help by checking if the problems were still under warranty. She had me call companies, speak with the building management, and even told us that for the kitchen faucet, we could fix it ourselves by removing it, cleaning it, and reinstalling it. Despite all this, she took no real action to help us.
Frustrated, we decided to fix the closet door and the kitchen faucet ourselves. We bought a part for the faucet, which improved things slightly, but it still wasn’t working perfectly. We kept asking her to address the other issues, but she insisted that they were not her responsibility and that we should be looking into the building’s warranties.
When the time came to renew our lease, she wanted to raise the rent. We didn’t agree to the increase for two reasons: first, the market didn’t justify the price she was asking for, and second, the apartment wasn’t in ideal condition. After some negotiation, we settled on a lower rent increase, and she even suggested that we wouldn’t pay the new amount until after the repairs were completed. We agreed to this in August.
She finally sent someone to fix the kitchen faucet, which was fixed perfectly. However, the bathroom faucet, which had been leaking, was only partially repaired. The leak was gone, but now it’s extremely difficult to turn on, and the water pressure is very low. The repairman told us that the entire faucet needed replacing. I informed our landlord about this, but she ignored the message. Wanting to avoid further complications, we decided to live with the faulty faucet.
Another repairman was scheduled to come to fix the dryer, but he didn’t show up for the first appointment. Eventually, he came on September 4th and supposedly fixed the dryer. He also advised us to clean the larger filter every three months and the smaller filter after every use. We assured him that we were already cleaning the larger filter every month and a half to two months, so we were well within that timeframe. He completed the work and said everything should be fine.
A few days later, our landlord contacted us, insisting that we had to pay for the dryer repair. She claimed that the repairman’s report indicated the dryer hadn’t been working properly due to us not cleaning the filters often enough, and therefore, the repair was our responsibility. We know that filter cleaning is part of our responsibility, but the overall maintenance of appliances is hers as the landlord. She kept insisting that we had to pay based on what the repairman said, but we asked her to provide the company’s report stating this as well as the invoice for the repair.
So far, she hasn’t sent us either the report or the invoice, and she keeps demanding that we pay her directly for the repairs. On top of this, she’s now saying we should have paid the rent increase on September 1st, even though the dryer wasn’t fixed until September 4th. Her argument is that it was only a three-day delay and doesn’t affect the terms we agreed to, but we feel the increased rent wasn’t applicable because the repair hadn’t been completed by the time rent was due.
At this point, we’re unsure of what to do. Should we escalate this issue to the landlord and tenant board? What do you think?
I’d love to hear your thoughts on a situation my husband and I are currently facing with our landlord. We rented a condo in 2021, which was brand new at the time, and everything was perfect—no issues. However, in March of this year, we started noticing some problems in the apartment. The bathroom faucet was broken, the kitchen faucet too, a closet door had fallen off, and the dryer wasn’t working properly. We reached out to our landlord about these issues back in March 2024.
Over the months that followed, she ignored several of our requests or asked me to help by checking if the problems were still under warranty. She had me call companies, speak with the building management, and even told us that for the kitchen faucet, we could fix it ourselves by removing it, cleaning it, and reinstalling it. Despite all this, she took no real action to help us.
Frustrated, we decided to fix the closet door and the kitchen faucet ourselves. We bought a part for the faucet, which improved things slightly, but it still wasn’t working perfectly. We kept asking her to address the other issues, but she insisted that they were not her responsibility and that we should be looking into the building’s warranties.
When the time came to renew our lease, she wanted to raise the rent. We didn’t agree to the increase for two reasons: first, the market didn’t justify the price she was asking for, and second, the apartment wasn’t in ideal condition. After some negotiation, we settled on a lower rent increase, and she even suggested that we wouldn’t pay the new amount until after the repairs were completed. We agreed to this in August.
She finally sent someone to fix the kitchen faucet, which was fixed perfectly. However, the bathroom faucet, which had been leaking, was only partially repaired. The leak was gone, but now it’s extremely difficult to turn on, and the water pressure is very low. The repairman told us that the entire faucet needed replacing. I informed our landlord about this, but she ignored the message. Wanting to avoid further complications, we decided to live with the faulty faucet.
Another repairman was scheduled to come to fix the dryer, but he didn’t show up for the first appointment. Eventually, he came on September 4th and supposedly fixed the dryer. He also advised us to clean the larger filter every three months and the smaller filter after every use. We assured him that we were already cleaning the larger filter every month and a half to two months, so we were well within that timeframe. He completed the work and said everything should be fine.
A few days later, our landlord contacted us, insisting that we had to pay for the dryer repair. She claimed that the repairman’s report indicated the dryer hadn’t been working properly due to us not cleaning the filters often enough, and therefore, the repair was our responsibility. We know that filter cleaning is part of our responsibility, but the overall maintenance of appliances is hers as the landlord. She kept insisting that we had to pay based on what the repairman said, but we asked her to provide the company’s report stating this as well as the invoice for the repair.
So far, she hasn’t sent us either the report or the invoice, and she keeps demanding that we pay her directly for the repairs. On top of this, she’s now saying we should have paid the rent increase on September 1st, even though the dryer wasn’t fixed until September 4th. Her argument is that it was only a three-day delay and doesn’t affect the terms we agreed to, but we feel the increased rent wasn’t applicable because the repair hadn’t been completed by the time rent was due.
At this point, we’re unsure of what to do. Should we escalate this issue to the landlord and tenant board? What do you think?
