balance sheet, ratios, breakeven,这些必考。好像是25分
我猜几道大答题,考过final的朋友,请看看下面有没有你们那届考的。
Chapter 8. Motivation
1.Briefly explain 3 components of expentacy theory
(1) Expectancy
(2) Instrumentality
(3) Valence
2. How pay motivates
Chapter 11 Managing Human Resources
1. Briefly explain Human Resource Management System
(1) Recruitment and selection
(2) Trainning and development
(3) Performance apprasial and feedback
(4) Pay and Benefits
(5) Labour relations
2. Explan the differences between pay level and pay structure
Chapter 12 .Communication, Conflict, and Negotiation
1.Briefly explain the information richness of communication media
(1) F to F
(2) Spoken
(3) Personal Written
(4) Impersonal Written
2. Dimensions of conflict-handing behaviours (3C & 2A)
(1) Competing
(2) Collaborting
(3) Compromising
(4) Avoiding
(5) Accommodating
Chapter 13 Organizational control
1. Four steps in organizational control
(1) Establish standards
(2) Measure performance
(3) Compare
(4) Evaluate
2.Three types of control
(1)Feedforward control(诸葛亮在中计前察觉)
(2)Concurrent control(周郎在中计时察觉)
(3)Feedback control(曹操在中计后才明白)
3. Pitfalls of OUTPUT CONTROL (3 concerns about goals, 1 for conditions change)
(1)Extremely difficult goals may not motivate
(2) Inappropriate goals can lead to short-term emphasis
(3) Unachieveable goals can lead to unethical behaviour
(4) May not be responsive enough if conditions change
4. How culture controls action
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