[请教:]如何投诉加拿大航空公司行李服务

[biggg]

Need help!!!

My dad lost one of baggage on April 12 when he arrived Ottawa airport. It was reported right away. Till now the bag is not located yet. I am extremely upset about Air Canada's baggage services. Nobody there call me on the lost bag since April 12.

Tonight I called again and guess what? They ask me to give more time about another 6-7 weeks for them to relocate my bag.

Does anybody have any experience on it? Any answer is appreciated.

 

[OMX]

Not a big fan of Air Canada

Hi,

I really feel bad about what happened to your dad's luggage. I am afraid that no other resolutions are available except for waiting, unless you know someone works in the airport, perhaps you could give him or her a call to speed up the process. I hope you don't have something too valuable in the case, although the lost luggage will be compensated by AC. You can check their regualtions about this.

I wish you good luck.

Cheers!

 

[fungmaomao]

you can file a complaint to Canada Transportation Agency.


http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html

 

[我是个玻璃]

等等看，有时候行李要2天才能拿到。。。。我朋友就有这样的经历。多数不会丢

 

[lilidoo]

我丢过俩次，都是运到多伦多了，后是两天送回。

 

[ford]

same experience

we went back Feb 8th this year and lose one baggage in beijing ariport by united airline.在国内打了无数长途，等了一个星期才同意处理赔偿，光来回传真就化了RMB100。还不告诉我门赔多少。回到OTTAWA后，打电话到美国总部，要从 FILE文件开始再等２个月查询，２个月后又说要等３个月，这星期刚打过电话，他们终于放弃找行李，赔偿要等２个月，还不告知到底陪多少。美国联航的服务也不行，同一航班的好几个人都掉了行李，现在估计和我门的遭遇差不多。

 

[biggg]

感谢各位回帖

I will try the link fungmaomao gave first. Thanks for all your kind response on my posting and share the experience.

Ford, I feel sad about your experience. It looks like things are completely out of our control. My dad has all his summer clothing packed in that bag. Is there any way to speed up the process of, either relocation or compensation, cuz we need it right now. Unfortunately I donot have any contacts at Ottawa airport.

 

[7th heaven]

我妈妈３月底来得时候行李也被落在温哥华了　不过还要第二天送到了家里　据说有时候要１个月
ｇｏｏｄ　ｌｕｃｋ！

 

[biggg]

Thanks for share

最初由 7th heaven 发布
我妈妈３月底来得时候行李也被落在温哥华了　不过还要第二天送到了家里　据说有时候要１个月
ｇｏｏｄ　ｌｕｃｋ！

 

[biggg]

Thanks

最初由 CHEUNG 发布
If your dad had travel insurance, call the insurance to ask is that cover this case, there was one time the air company lost my stuff then I can go buy something that I realy need (cloth, daily use stuff.........) then claim those money with the receipt from the insurance company. Good luck.

Good point! He did not buy any extra insurance. But I will check it out.

 

[jayliao]

I had the same experience as your Dad has in Jan. of this year. I just got my baggage back in April. You might be get it back, just wait for...

Good luck!

==========================================

最初由 biggg 发布
Need help!!!

My dad lost one of baggage on April 12 when he arrived Ottawa airport. It was reported right away. Till now the bag is not located yet. I am extremely upset about Air Canada's baggage services. Nobody there call me on the lost bag since April 12.

Tonight I called again and guess what? They ask me to give more time about another 6-7 weeks for them to relocate my bag.

Does anybody have any experience on it? Any answer is appreciated.

 

[biggg]

Re: Re: [请教:]如何投诉加拿大航空公司行李服务

最初由 jayliao 发布
I had the same experience as your Dad has in Jan. of this year. I just got my baggage back in April. You might be get it back, just wait for...

Good luck!

==========================================

What else Air Canada do for you? Any compensation for these three months waiting? Did you keep calling them or just wait? Because my dad has all his summer clothes and pants in that bag and summer is here. He cannot just wait for the bag which is not certain for returnning. I really want to know what I should do now on it.

Thanks for sharing.

 

[fungmaomao]

Re: Re: Re: [请教:]如何投诉加拿大航空公司行李服务

最初由 biggg 发布

What else Air Canada do for you? Any compensation for these three months waiting? Did you keep calling them or just wait? Because my dad has all his summer clothes and pants in that bag and summer is here. He cannot just wait for the bag which is not certain for returnning. I really want to know what I should do now on it.

Thanks for sharing.

air canada should pay for your dad's summer clothes. they lost my friend's luggage,en route from chile to ottawa, he went to buy a whole bunch of clothes and sent the receipts to them and get reimbursed.

if i were you, I will check with air canada first and let them know i am going to file a complaint with canadian transportation agency. things will move much faster.

 

[biggg]

Re: Re: Re: Re: [请教:]如何投诉加拿大航空公司行李服务

最初由 fungmaomao 发布


air canada should pay for your dad's summer clothes. they lost my friend's luggage,en route from chile to ottawa, he went to buy a whole bunch of clothes and sent the receipts to them and get reimbursed.

if i were you, I will check with air canada first and let them know i am going to file a complaint with canadian transportation agency. things will move much faster.

Thanks fungmaomao, I will do it today.

 

[always]

Re: Re: Re: Re: [请教:]如何投诉加拿大航空公司行李服务

Be careful it is only USD$100 that you can reimburse per person.

最初由 fungmaomao 发布


air canada should pay for your dad's summer clothes. they lost my friend's luggage,en route from chile to ottawa, he went to buy a whole bunch of clothes and sent the receipts to them and get reimbursed.

if i were you, I will check with air canada first and let them know i am going to file a complaint with canadian transportation agency. things will move much faster.