* Within 30 days from original date of purchase
* Refunds will be provided in the same tender that the purchase was paid in:
o Cash will be refunded in cash.
o Cheques if cleared after 10 days will be refunded in cash.
o Debit card will be refunded to the original debit card.
o Credit card will be refunded to the original credit card.
o Gift Cards will be returned on a gift card.
* Have your Shoppers Optimum Card™ readily available if the Card was used in original purchase.
* Customer will be required to fill out a Refund Voucher to verify the return was completed.
* Shoppers Home Healthcare Stores may issue a cheque for refunds over $100.
The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:
o For auditing purposes; and
o To ensure customer satisfaction
A Shoppers Drug Mart representative may contact you to confirm your customer service expectations were met.
* Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.
* For Shoppers Home Health Care Stores, in some cases the customer will be charged 20% re-stocking fee