太离谱了吧
- 主题发起人 CFC用户
- 开始时间
I talked to them about the insufficient fees, but they refused. so I stopped talking to them. and they just keep charging and now with this termination fee..
why is this "欠费"? why we 欠? I don't think we own them those money, so why should it 影响持卡人的信用记录?
do I afraid of 追债公司来讨债? I will not be bully like this.
Scam and cheating
Complaint Rating:
Company information:
Primus Canada
United States
Business & Residential Voice & Data Services: Primus Canada
I have been a customer of Primus for several years now. In mid-December of 2007 I contacted customer support to find out if they would still be able to provide me long distance service if I switched from Bell to Persona Cable telephone. They instructed me to contact Persona and find out what carrier they were using. After doing so and finding out that Persona uses Allstream, I called back Primus customer service and gave them the requested information. At this time I was informed that they would be able to continue providing me with the same service with no problem. I have received my monthly bills from Primus and continued to pay them in good faith since that time.
Last month I noticed some irregularities in my bank account and after looking into it, found that Persona Cable had been charging me long distance through my preauthorize payment plan. They had charged over $346.00 above the agreed monthly price. When I contacted them and explained that I pay for all of my long distance through Primus, I was informed that Primus had never taken over as my long distance carrier. I then contacted Primus customer support and was put on hold for over 1 hour as thy tried to sort it out. I was told that since I had continued to pay my bill to them each month that I had no recourse except to cancel my non-service now and get a refund of $23.12 which represents 1 month of the service that they had not been providing. I asked to speak to a supervisor and was then passed on to Primus support in India where I spoke to their managers several times with the same response. I was told that I should have contacted them as soon as they stopped providing service. I tried to explain that I had no idea that they had stopped providing service and that I wanted a complete refund from Dec 2007 to now.
They have told me that I was negligent for not keeping a closer eye on how my services were being provided and again have told me that Primus policy only allows them to refund a maximum of $23.12 and if I want any more than that, I will have to take them to small claims court. They provided me with 3 Fax numbers to their legal department in Canada which I have used to send a request for information so that I am able to fill out the small claims court form 7A. I later however, received a call on my cellphone from a very rude, and incredibly hard to understand manager from India who I asked to call me on my land line because I do not have a long distance plan on my cell and this was going to cost me a large amount. He refused and continued arguing with me until I had no choice but to hang up on him.
I have gone online and placed a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). They have responded by email asking me for the same information that was in the original complaint. I have sent all of the information to them and am still waiting for a response.
To add insult to injury, Primus has just sent me a bill for this months service. These guys are unbelievable!!! They totally understand that they have not been my long distance carrier for over a year and they still demand that I continue to pay them $23.12 a month. They refuse to refund the money that they have received from me because I gave it willingly to them... It's all my fault... I deserve to be ripped off.
I can't believe that Primus is allowed by law to conduct themselves in this manner.
Complaint Rating:
Company information:
Primus Canada
United States
Business & Residential Voice & Data Services: Primus Canada
I have been a customer of Primus for several years now. In mid-December of 2007 I contacted customer support to find out if they would still be able to provide me long distance service if I switched from Bell to Persona Cable telephone. They instructed me to contact Persona and find out what carrier they were using. After doing so and finding out that Persona uses Allstream, I called back Primus customer service and gave them the requested information. At this time I was informed that they would be able to continue providing me with the same service with no problem. I have received my monthly bills from Primus and continued to pay them in good faith since that time.
Last month I noticed some irregularities in my bank account and after looking into it, found that Persona Cable had been charging me long distance through my preauthorize payment plan. They had charged over $346.00 above the agreed monthly price. When I contacted them and explained that I pay for all of my long distance through Primus, I was informed that Primus had never taken over as my long distance carrier. I then contacted Primus customer support and was put on hold for over 1 hour as thy tried to sort it out. I was told that since I had continued to pay my bill to them each month that I had no recourse except to cancel my non-service now and get a refund of $23.12 which represents 1 month of the service that they had not been providing. I asked to speak to a supervisor and was then passed on to Primus support in India where I spoke to their managers several times with the same response. I was told that I should have contacted them as soon as they stopped providing service. I tried to explain that I had no idea that they had stopped providing service and that I wanted a complete refund from Dec 2007 to now.
They have told me that I was negligent for not keeping a closer eye on how my services were being provided and again have told me that Primus policy only allows them to refund a maximum of $23.12 and if I want any more than that, I will have to take them to small claims court. They provided me with 3 Fax numbers to their legal department in Canada which I have used to send a request for information so that I am able to fill out the small claims court form 7A. I later however, received a call on my cellphone from a very rude, and incredibly hard to understand manager from India who I asked to call me on my land line because I do not have a long distance plan on my cell and this was going to cost me a large amount. He refused and continued arguing with me until I had no choice but to hang up on him.
I have gone online and placed a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). They have responded by email asking me for the same information that was in the original complaint. I have sent all of the information to them and am still waiting for a response.
To add insult to injury, Primus has just sent me a bill for this months service. These guys are unbelievable!!! They totally understand that they have not been my long distance carrier for over a year and they still demand that I continue to pay them $23.12 a month. They refuse to refund the money that they have received from me because I gave it willingly to them... It's all my fault... I deserve to be ripped off.
I can't believe that Primus is allowed by law to conduct themselves in this manner.
Ok then, you should only be liable for the 1st one.
As for termination fee, is there a clause in the contract that say they reserve the right to terminate your contract with cause (e.g. non-payment)? If not, then they can't do that with justification.
It is hard for me to say what you should do now. If you find a lawyer, it may ended up costing you more but may give you satisfaction if you win.
As for termination fee, is there a clause in the contract that say they reserve the right to terminate your contract with cause (e.g. non-payment)? If not, then they can't do that with justification.
It is hard for me to say what you should do now. If you find a lawyer, it may ended up costing you more but may give you satisfaction if you win.
一般换了credit card #都要通知所有pre-authorize的公司（比如bill阿什么的）
有一点没太明白，LZ说的，它第一个月知道了，是说LZ打电话和Primus说了？还是说Primus从第一次insufficient fee应该知道LZ的父亲换了Credit Card?
如果是LZ在第一次insufficient fee时候和primus说了的话，那么后面的charge是可以waive的（一般来说，因为这个责任在他们，毕竟customer已经通知了）
如果LZ并没有打电话给Primus,觉得Primus应该知道了Credit Card已经换了的话，这个似乎责任不在Primus，毕竟有些用户是因为Credit 超了limit而导致的insufficient fee (不过$90的insufficient fee似乎太多了，Fido好像是25，可以打电话看看能不能降一些）
如果不交的话，有些公司的欠款会影响到客户的credit rate,但是我不知道Primus是不是在那些公司之中（一年前Bell Sympatico欠款就不在影响credit rate的公司之中，我说的一年前，现在不知道，所以信息仅供参考）
有一点没太明白，LZ说的，它第一个月知道了，是说LZ打电话和Primus说了？还是说Primus从第一次insufficient fee应该知道LZ的父亲换了Credit Card?
如果是LZ在第一次insufficient fee时候和primus说了的话，那么后面的charge是可以waive的（一般来说，因为这个责任在他们，毕竟customer已经通知了）
如果LZ并没有打电话给Primus,觉得Primus应该知道了Credit Card已经换了的话，这个似乎责任不在Primus，毕竟有些用户是因为Credit 超了limit而导致的insufficient fee (不过$90的insufficient fee似乎太多了，Fido好像是25，可以打电话看看能不能降一些）
如果不交的话，有些公司的欠款会影响到客户的credit rate,但是我不知道Primus是不是在那些公司之中（一年前Bell Sympatico欠款就不在影响credit rate的公司之中，我说的一年前，现在不知道，所以信息仅供参考）
Primus 打电话给我爸
