Help:[FONT=宋体]谁在[/FONT]CANADIAN TIRE[FONT=宋体]退[/FONT][FONT=宋体]过[/FONT]Snowblower[FONT=宋体]或同它打官司的经验[/FONT]---[FONT=宋体]刚被这家黑店忽悠了[/FONT]?
We bought a snowblower, Yardwork YW277cc26" (product #060-3753-6), at Canadian Tire Barrhaven Store (in Ottawa, store #442) on Dec 29, 2009.
1. When the store employee recommended this snowerblower to us, he told us the 4-year limited warranty carries the on-site repair service
2. Canadian Tire Warranty for this product posted on their website is“This product carries a 7-day over-the-counter service warranty against initial defect” (see the link: http://www.canadiantire.ca/AST/browse/2/OutdoorLiving/2/PowerEquipment/Snowthrowers/PRD~0603753P/Yardworks%2B277%2Bcc%2B%252B%2B26-in%2BPowermore%253F%2BOHV%2BSnowthrower.jsp )
3. When we paid at the cashier, we asked about the warranty and were told the store will follow the promised Warranty Sheet which was packed with the manual. The warranty sheet lists 3 warranty:
1st, Return Policy—it can be returned due to manufacturer’s defect;
2nd, Replacement Warranty—if a defect is found within 7 days and the problem cannot be resolved over the phone, it can be returned to the store;
3rd, Repair Warranty—if the customer suspect a defect past the replacement warranty period and it cannot be resolved over the phone, the service adviser will direct you to your nearest authorized repair depot.
4. On the back of the receipt it shows “to return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt”
On Jan 2, we followed all the instructions on the operation manuals and tried to used it, it did not work. The problem is that after we set the shift level (we already tried different levels) then squeeze the control grip against the handle (to engage the wheel drive), it does not move (either backward or forward) at all. My husband called the manufacture Yardwork service line but the problem could not be solved over the phone. We also asked our neighbours who were operating their snowblowers at that time help us check if we operated correctly and we were told we did operate correctly.
We went to Canadian Tire Barrhaven Store the same day, Jan 2, 2010. The customer service denied the return policy and refused to return it. They said they could exchange or on-site repair. Since the return policy is clearly shown on the warranty sheet, we told the store that we just want to return. The store on duty manager told us that if we want to return, we must call the manufacture Yardworks service line 1-866-523-5218 (which only open Jan 4) to get a “Return Authorization number” then refused to deal with us any more.
This afternoon (Jan 4th), we brought the 230 lbs snowerblower back to the store, in its original condition (we did not use it as it does not work at all) with receipt and warranty sheet. The store on duty manager refused the return & replacement warranty and on-site repair. He refused to provide anything in writing regarding the explanation or the warranty policies. He even refused to provide anything in writing that we contact the store the store regarding the warranty issue today (within 7 days). He told us he only gave us 2 options, either leave the snowblower at the store for repair and assessment (if it is a manufacture defect) or bring it back home. Finally he called the policy. After 3 policemen came, the store on duty manager still denied the return policy and replacement warranty. He insisted that we need to leave the snowerblower at the store then the store sends to its authorized local repair centre to do assessment and repair. We left the snowblower at the store for assessment but we mentioned that we did not accept the repair.
Now, we are still thinking about going to the court.
