Primus Canada is the worst company on earth!!

[chen2008]

http://forums.redflagdeals.com/primus-canada-worst-company-earth-585969/3/

I feel like I was scammed by Primus.

I signed up for Primus and within 1 week had several problems including:
1) Dialed numbers went to the wrong numbers frequently
2) No service for one full day
3) Choppy audio on all calls.

I have used other VOIP providers with my DSL internet and did not have those problems. So, I cancelled my service within the first month.

However, in addition to the first month of service, even though I signed up on a 1 month free promotion (which is supposedly the second month) Primus has charged me for a second month ($30), and a cancellation charge ($30). After several calls to customer service, being hung up on multiple times, and simply trying to explain to them they had no legal right to charge me past the first month, they have refused to remove the extra charges.

In addition, I have also written their VP of Customer Service a the head office, and I have submitted my complaint to the Better Business Bureau -- Primus did not respond to either. It is one thing to make a mistake with providing a service, it is another not to even respond to complaints.

This is a horrible company that has pretty much stolen money from me -- I recommend everyone avoid Primus at all costs.
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[陨石]

I have used Internet and phone bundle from Primus for 5 years. I have not had any problem except I changed the modem 2 years ago. I am charged the same amount of money every month and never need to argue with them.

 

[chen2008]

I have used Internet and phone bundle from Primus for 5 years. I have not had any problem except I changed the modem 2 years ago. I am charged the same amount of money every month and never need to argue with them.

How is their internet? is it good

 

[第N个马甲]

http://forums.redflagdeals.com/primus-canada-worst-company-earth-585969/3/

I feel like I was scammed by Primus.

I signed up for Primus and within 1 week had several problems including:
1) Dialed numbers went to the wrong numbers frequently
2) No service for one full day
3) Choppy audio on all calls.

I have used other VOIP providers with my DSL internet and did not have those problems. So, I cancelled my service within the first month.

However, in addition to the first month of service, even though I signed up on a 1 month free promotion (which is supposedly the second month) Primus has charged me for a second month ($30), and a cancellation charge ($30). After several calls to customer service, being hung up on multiple times, and simply trying to explain to them they had no legal right to charge me past the first month, they have refused to remove the extra charges.

In addition, I have also written their VP of Customer Service a the head office, and I have submitted my complaint to the Better Business Bureau -- Primus did not respond to either. It is one thing to make a mistake with providing a service, it is another not to even respond to complaints.

This is a horrible company that has pretty much stolen money from me -- I recommend everyone avoid Primus at all costs.
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agreed! very bad.

they can just increase your monthly fee, just because they like it

 

[陨石]

How is their internet? is it good

My tenants of 3 families share the same connection. No complains so far

 

[newer]

Beware that it is very hard to get your money back if it is out. You can have this type of problem with any company here. Almost all companies try to charge you as fast and much as they can. But it will take very long for them to give your money back if they owe you. Direct Energy has owed me a small amount of money since February and has not returned. This seems like a tradition here, maybe in other places too. You might have noticed that other people complained about Rogers or Bell.

Be patient. Especially do not be angry. Otherwise, your money may be gone for good because nobody in the company may want to serve you anymore. Since it is not some specific person's problem, nobody likes to sit there to listen to your complaints because
it is not his/her fault.

Also do not lend money to your co-workers because it is too easy for them to forget. If you do, do not be shy to ask them to return later on.

http://forums.redflagdeals.com/primus-canada-worst-company-earth-585969/3/

I feel like I was scammed by Primus.

I signed up for Primus and within 1 week had several problems including:
1) Dialed numbers went to the wrong numbers frequently
2) No service for one full day
3) Choppy audio on all calls.

I have used other VOIP providers with my DSL internet and did not have those problems. So, I cancelled my service within the first month.

However, in addition to the first month of service, even though I signed up on a 1 month free promotion (which is supposedly the second month) Primus has charged me for a second month ($30), and a cancellation charge ($30). After several calls to customer service, being hung up on multiple times, and simply trying to explain to them they had no legal right to charge me past the first month, they have refused to remove the extra charges.

In addition, I have also written their VP of Customer Service a the head office, and I have submitted my complaint to the Better Business Bureau -- Primus did not respond to either. It is one thing to make a mistake with providing a service, it is another not to even respond to complaints.

This is a horrible company that has pretty much stolen money from me -- I recommend everyone avoid Primus at all costs.
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