Bell Telephone Service
As a BEll Customer Service Representive, I heard those similar complaints.
As a friend, I want to give a few tips to get issues resolved.
Tip one, Always, always remember to read the whole bill, specially the bottom or upper part for customer info. That is the place that the customer will be informed for any changes in the near future, such as Long distance Price change and service price increase. IT IS Customer's Responsibility to read the bill. It is Company's Responsibility to notify customer in advance.
Tip two, when problem happened, try to contract Bell as soon as possbile, longer the problem has, the more difficult to get it resolved. Within one month, the chances are over 50%. Beyond 3months, the regular customer rep has no access to customer's account any more. It has to be escalated, it takes much longer thru a higher lever. Beyond one year, it is almost impossible for most issues.
Tip three, Be polite to Customer Service Rep. When customer became too emotionally, sometimes representative felt against by the customer or cusotmer's emotional words, they tend to choose to offer less help. Anyway, the issue will be resolved thur representatives or thur their help eventurally.
Since we are new to the country, while learning from those lessons, the more positive and effective way is to understand the rule. I remember once I bought something from a major department store. When I tried to return it, I was told I can only return within certain days. From then, I learnt it is Purchaser's Responsibility to CHeck out the receipt for the returning period.
In regards to the above issues with Bell, for example, the wirecare plan has 10 days to cancel. So when you were signed to the plan, usually within 10 days you will receive a letter with all the details, somewhere it mentions you can cancel within 10 days.
When problem happens, let's deal with it instead of swearing.
