也发帖提醒一下大家小心洋葱车行
- 主题发起人 zzw
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乐天
村长是我哥
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这个，是经营方针的错误，自己找罪受。
- $100.00* on all Honda/Acura models.
- Services including:
- Replace engine oil and filter.
- Service front and rear brake system.
- Rotate tires, inspect tire wear and tread depth, and adjust tire pressures.
- Lubricate all hinges, locks, and latches with Honda recommended multipurpose grease.
- Inspect suspension components.
- Inspect driveshaft boots.
- Inspect tie rod ends, steering gear box and boots.
- Inspect parking brake adjustment.
- Inspect brake hoses and lines (including ABS).
- Inspect all fluids level, condition and leakage.
- Inspect cooling system hoses and connections.
- Inspect exhaust system.
- Inspect fuel lines and connections.
- Inspect all lights.
- Inspect underbody.
- Inspect drive belts.
- Inspect air cleaner elements.Inspect dust and pollen filter.
I think "inspect" does not mean to clean these filters. If you take the car to the dealer, they would not clean or change these filters if the items are listed in "inspect" list not in the change list. You would pay 1 times more at least for the same service.
It is better to talk to the garage to understand what kind of service you would get before you drive car into the garage.
It is better to talk to the garage to understand what kind of service you would get before you drive car into the garage.
dkwan说： @zzw You said you recently visit our shop, I looked thru invoices from May, April and March 2014 and I couldn't find the matching invoice. Can you let me know the invoice number and current mileage as well, so that I can find out when was the service performed? Just the invoice number or the date and current mileage is good enough to find out the record. We would like to correct our mistake and so we need your input to help us.
我要说：
我不明白，INVOICE 都贴哪儿了，你还在费劲找到底想做什么？
这两个FILTER我已经自己换掉了，在HONDA买的原厂FILTER。没有必要再去你那儿 INSPECT 了。
我事情很多每天很忙，属于黎明即起的那种。我是看到这儿的一些提醒帖子，才开始怀疑你们的服务的。开车几十年了，能让我怀疑也真不简单。
既然怀疑了，十几项服务，从哪开始查呢。 于是就选择了容易一些的 FILTERS 查。上网搜索，后来经朋友指点，才上了 YOUTUBE。学会在车上把这两个东西找到对我来说也真不容易的，这前后我好几天的业余时间全花这上面了。18项服务，选中一个查，一查就查出问题来，也真够可以的了。
看到你前一个回帖，"For B service, its all computerized, ... If LZ's vehicle does not show B12 ..."，一切往电脑上一推，真漂亮。难道电脑是在分析我车子里空气质量做的诊断，于是乎有灰尘有鸡毛有虫子，眼睛全瞎了看不见！十几项服务 ALL COMPUTERRIZED，车上有电脑接口吗，骗小孩怎么的？
dkwan说：To everyone else, we treat all vehicles and vehicle-owners the same when they step into the shop. All customers are friends as well. If they need help, We will try as much as we can do serve you. People that know Raymond, if you show up in front of him and he will not say ' NO '. We specially purchased longer warranty from out pocket to all our customers for unexpected on lots of different area. Like LZ, if you choose to come talk to Raymond for your concern. We will give you a good explanation. Of course, you can also post it here to share with us as well. There is nothing wrong about that.
我要说：
看过很多提到你车行的帖子，也看到过你的 explanation, 甚至用上了 blackmail 等词, 我还是省省了。
不少人回贴说：这个东西不包换的，换还得再加钱，甚至加很多钱。 跟你们说，一分价钱一分货这个道理我还是懂的，钱也还是出得起的。
那天我还特地把洋葱网页里这项服务该做的事情打印出来，问了前台。前台说，TECHNICIAN 会一项一项地查，发现什么问题发现什么东西要换，他会告诉我的。
他们还真没告诉我这两个FILTERS要换，倒是关老板建议我加 $50 换TRANSMISSION OIL。出于信任，我二话没说，换吧。现在一查，这个换 TRANSMISSION OIL 还真不在 HONDA 原厂的MAINTENANCE GUIDE 里。
@乐天，你问到：“有工作单吗？比如，胎压是多少，调到多少; 胎纹是多少？等等。不能100块钱啥也没给你吧？”，我要说： 没人给我这个单，没人告诉我胎纹多少刹车片剩多少。关老板，你们有这个工作单吗？
dkwan说：But I personally think your wording like ' 小心洋葱 ' is kind of personally and little bit rude.
我要说：
这个贴子是在发现问题几天之后冷静下来才发的。当我卸下手套盒子把 POLLEN FILTER 取出来的那一刻，直觉得血往头上涌。要是当天发帖，肯定不会用这个标题。
我要说：
我不明白，INVOICE 都贴哪儿了，你还在费劲找到底想做什么？
这两个FILTER我已经自己换掉了，在HONDA买的原厂FILTER。没有必要再去你那儿 INSPECT 了。
我事情很多每天很忙，属于黎明即起的那种。我是看到这儿的一些提醒帖子，才开始怀疑你们的服务的。开车几十年了，能让我怀疑也真不简单。
既然怀疑了，十几项服务，从哪开始查呢。 于是就选择了容易一些的 FILTERS 查。上网搜索，后来经朋友指点，才上了 YOUTUBE。学会在车上把这两个东西找到对我来说也真不容易的，这前后我好几天的业余时间全花这上面了。18项服务，选中一个查，一查就查出问题来，也真够可以的了。
看到你前一个回帖，"For B service, its all computerized, ... If LZ's vehicle does not show B12 ..."，一切往电脑上一推，真漂亮。难道电脑是在分析我车子里空气质量做的诊断，于是乎有灰尘有鸡毛有虫子，眼睛全瞎了看不见！十几项服务 ALL COMPUTERRIZED，车上有电脑接口吗，骗小孩怎么的？
dkwan说：To everyone else, we treat all vehicles and vehicle-owners the same when they step into the shop. All customers are friends as well. If they need help, We will try as much as we can do serve you. People that know Raymond, if you show up in front of him and he will not say ' NO '. We specially purchased longer warranty from out pocket to all our customers for unexpected on lots of different area. Like LZ, if you choose to come talk to Raymond for your concern. We will give you a good explanation. Of course, you can also post it here to share with us as well. There is nothing wrong about that.
我要说：
看过很多提到你车行的帖子，也看到过你的 explanation, 甚至用上了 blackmail 等词, 我还是省省了。
不少人回贴说：这个东西不包换的，换还得再加钱，甚至加很多钱。 跟你们说，一分价钱一分货这个道理我还是懂的，钱也还是出得起的。
那天我还特地把洋葱网页里这项服务该做的事情打印出来，问了前台。前台说，TECHNICIAN 会一项一项地查，发现什么问题发现什么东西要换，他会告诉我的。
他们还真没告诉我这两个FILTERS要换，倒是关老板建议我加 $50 换TRANSMISSION OIL。出于信任，我二话没说，换吧。现在一查，这个换 TRANSMISSION OIL 还真不在 HONDA 原厂的MAINTENANCE GUIDE 里。
@乐天，你问到：“有工作单吗？比如，胎压是多少，调到多少; 胎纹是多少？等等。不能100块钱啥也没给你吧？”，我要说： 没人给我这个单，没人告诉我胎纹多少刹车片剩多少。关老板，你们有这个工作单吗？
dkwan说：But I personally think your wording like ' 小心洋葱 ' is kind of personally and little bit rude.
我要说：
这个贴子是在发现问题几天之后冷静下来才发的。当我卸下手套盒子把 POLLEN FILTER 取出来的那一刻，直觉得血往头上涌。要是当天发帖，肯定不会用这个标题。
@zzw
Brother, we are here to resolve issue(s), not to raise anger.
You said recent, I flipped thru last 3 months invoices (paid or not yet paid), estimates, quotes, and handwritten notes. I still couldn't find it.
You know in 3 months, lots of things could happen:
Brand new tires can be worn out due to alignment problem. Brand new tire can have flat spot if car is parked.
Brand new brake pad+rotors can worn out if hard brake all the time. Brand new brake pad+rotors can be rusted and noise if parked and not moving.
Air filters can suck-in lots of dust. Animals could bring nuts and dust to filter area if vehicle is stationed.
Even engine oil needs to change in 3 months.
But for the sake of solving the problem, I will try my best to find more invoices in previous 3 more months and hope can find something.
------
We understand there are more ways to improve in our shop and we are trying to do. We accept comments like inspection report, computerized one, we will soon have those available.
------
In Honda dealers, later models are all computerized, computer will use temperature, driving habit and internal sensors to determine which service is required. Even you came in for B-service, without a '2' on screen or customer special request, proper technician WILL NOT up-sell any '2'-related service/product.
------
Who did you contacted to 'unblock' this thread? No one EVER blocked this thread, from the time you post to this morning. More than 61 replies. If the thread is blocked, how come the rest of the people can post.
Brother, we are here to resolve issue(s), not to raise anger.
You said recent, I flipped thru last 3 months invoices (paid or not yet paid), estimates, quotes, and handwritten notes. I still couldn't find it.
You know in 3 months, lots of things could happen:
Brand new tires can be worn out due to alignment problem. Brand new tire can have flat spot if car is parked.
Brand new brake pad+rotors can worn out if hard brake all the time. Brand new brake pad+rotors can be rusted and noise if parked and not moving.
Air filters can suck-in lots of dust. Animals could bring nuts and dust to filter area if vehicle is stationed.
Even engine oil needs to change in 3 months.
But for the sake of solving the problem, I will try my best to find more invoices in previous 3 more months and hope can find something.
------
We understand there are more ways to improve in our shop and we are trying to do. We accept comments like inspection report, computerized one, we will soon have those available.
------
In Honda dealers, later models are all computerized, computer will use temperature, driving habit and internal sensors to determine which service is required. Even you came in for B-service, without a '2' on screen or customer special request, proper technician WILL NOT up-sell any '2'-related service/product.
------
Who did you contacted to 'unblock' this thread? No one EVER blocked this thread, from the time you post to this morning. More than 61 replies. If the thread is blocked, how come the rest of the people can post.
greencleaning
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电脑是临时工。。
