洋葱车行。给大家提个醒!!

洋葱确实不如以前了,我觉得是在招了前台之后。2位老板人不错,技术也可以,但是招前台本来应该在管理和服务上更上一层,但是现在是除了价格涨了,其它啥都没涨。其实涨价我没意见,只要你把服务做好。事实是管理更乱,效率越来越低。
我上次换冬胎,提前2周预约,叫前台帮我订好RIM,想着到那天可以节省时间,去了一换就可以走。结果去了交了钥匙,等了半天,前台突然跟我说我订的RIM被他们给用到别人的车上了,得再帮我订一副……后来的事情可想而知,整整浪费了我一天时间。
最近又有一次,我也是提前预约了,结果准时去了,等了40分钟还没有人招呼,前台只是把我的钥匙收走,没有make effort去协调车间的人之类。弄到最后还是我自己去车间里面抓了个人出来帮我看看车的问题。
总之最近每次去都是一肚子火,洋葱的生意还是在应接不暇的状态,所以他们可能也无所谓,我觉得这种状态,根本是那个小姑娘HANDLE不了的。
我就去过一次 就给我来这么一出 反正以后不去了 祝他们生意兴隆
 
今天有一个之前买车的老外客户过来做保养,稍微聊了一下。
他说保养他还是在原厂做,但是修车的话就去其他garage做,然后还专门提到了洋葱做得让人挺放心的,还问我知道不知道这个修车行。
 
个人是力挺洋葱车行。尽管不敢说洋葱的管理有多么到位,但至少我还是认可洋葱的为顾客着想的理念。比如前段时间我在洋葱换过一次rotor,后来因为caliper的原因把rotor又给磨坏了,所以只好全部更换rotor,caliper和pads。老板二话没说就同意了免费更换rotor,因为还在warranty。从一些小细节还是能看出来老板在尽量为顾客节省开支。我以后还是会去洋葱车行做保养维修的。

哪有只换rotor不换caliper的?(有换caliper不换rotor的)rotor磨坏了,都是caliper造成的。 你光换rotor有啥用?顾客当然还是来找你。由此看出,洋葱不厚道。
 
Under our warranty policy, we are trying to give the longest possible warranty for our customer at no additional cost.
As per our brake system, we have three year unlimited mileage warranty.

Caliper shows sign of seizing when hard to compress when we servicing it. Its very often that the caliper is still usable even its hard to compress and we will advice customer to monitor the system.
Eventually, the caliper will become completely seized and we will then replace the caliper and warranty the rest of the system, if they turn bad. It's all about customer decision what to change.

As per @China0007 , if we are not wrong, initial replacement and warranty claim is about 1 year or more apart.

Caliper becomes inoperable in a year from its last rotor replacement is quite unpredictable. Warranty usually not cover if 3rd object damage the parts, but we still honour our words.

@hikeetech , if you don't investigate, please don't post "由此看出,洋葱不厚道". Your word "此" refers to nothing, because we did nothing wrong.

If we change caliper everytime we see bad rotors, everyone will say we are stealer-ship. We are here to inspect each vehicle that customer brings in and we will pull out the best solution one vehicle at a time.

Again, we welcome positive and negative comments but please investigate before posting.

哪有只换rotor不换caliper的?(有换caliper不换rotor的)rotor磨坏了,都是caliper造成的。 你光换rotor有啥用?顾客当然还是来找你。由此看出,洋葱不厚道。
 
I never said you did anything wrong, you just didn't do your due diligence to fix the leading cause of the issue. Customers will not call your shop a stealership because the extra precaution you take and excellent services you provide. However, if people keep finding extra mileage on their car after servicing, I think 'stealership' is a suitable title for your business. Just my 2 cents.

Also, My advice to you is there is absolutely no need to write English here on this forum. Taking an advantage of some users unproficient language skills is not a best way to stop people from bashing you. Your English might be good, but that doesn't change how people think about your shop.
 
哪有只换rotor不换caliper的?(有换caliper不换rotor的)rotor磨坏了,都是caliper造成的。 你光换rotor有啥用?顾客当然还是来找你。由此看出,洋葱不厚道。

I never said you did anything wrong, you just didn't do your due diligence to fix the leading cause of the issue. .........QUOTE]

What is the leading cause to you in this case? What due diligence should we take in this case? We should change the caliper for every rotor and pad we replace? This is ridiculous.

No investigate, no comment please.
------------------------------------------------------------------------

.......Also, My advice to you is there is absolutely no need to write English here on this forum. Taking an advantage of some users unproficient language skills is not a best way to stop people from bashing you. Your English might be good, but that doesn't change how people think about your shop.

This message is particular for you @hikeetech. Since you reply this thread in English meaning you understand what I was trying to say, that's enough to get my message across.

Internet now has free translation service, if people want to understand what those English means, they can visit http://translate.google.com/ can have it translated. If people want to know more, they will translate and we welcome their feedback. If people don't care, they will skip.

Again, we welcome positive and negative feedback, but please do your due diligence before reply.

Happy Canada Day!!!
 
哪有只换rotor不换caliper的?(有换caliper不换rotor的)rotor磨坏了,都是caliper造成的。 你光换rotor有啥用?顾客当然还是来找你。由此看出,洋葱不厚道。

I never said you did anything wrong, you just didn't do your due diligence to fix the leading cause of the issue. .........

What is the leading cause to you in this case? What due diligence should we take in this case? We should change the caliper for every rotor and pad we replace? This is ridiculous.

No investigate, no comment please.
------------------------------------------------------------------------

.......Also, My advice to you is there is absolutely no need to write English here on this forum. Taking an advantage of some users unproficient language skills is not a best way to stop people from bashing you. Your English might be good, but that doesn't change how people think about your shop.

This message is particular for you @hikeetech. Since you reply this thread in English meaning you understand what I was trying to say, that's enough to get my message across.

Internet now has free translation service, if people want to understand what those English means, they can visit http://translate.google.com/ can have it translated. If people want to know more, they will translate and we welcome their feedback. If people don't care, they will skip.

Again, we welcome positive and negative feedback, but please do your due diligence before reply.

Happy Canada Day!!!
 
Internet now has free translation service, if people want to understand what those English means, they can visit http://translate.google.com/ can have it translated. If people want to know more, they will translate and we welcome their feedback. If people don't care, they will skip.

What a snob.
大家不用去查dkwan说了啥,我给大家翻译一下:
喔太华有多少修车行?如果你们不想来我们这里修车,就别来。修的好不好,是我们决定的。 你们要发言,就说英文,不然,我高高在上,不在乎多你一个客户。

我说洋葱车行啊,你上中文网站想拉拢些中国客户的想法我理解。我不理解的是你为啥不能用中文来解释你的案例。你难道上英文的网站拉客户也用中文吗?
 
What a snob.
大家不用去查dkwan说了啥,我给大家翻译一下:
喔太华有多少修车行?如果你们不想来我们这里修车,就别来。修的好不好,是我们决定的。 你们要发言,就说英文,不然,我高高在上,不在乎多你一个客户。

我说洋葱车行啊,你上中文网站想拉拢些中国客户的想法我理解。我不理解的是你为啥不能用中文来解释你的案例。你难道上英文的网站拉客户也用中文吗?

申请个新号在这里闹,有意思吗
 
申请个新号在这里闹,有意思吗

这个问题我也不是已经闭嘴了吗,也不管我的事。大家自己权衡好了。我也没去洋葱修过车,也不好多乱说。

申请个新账号的大帽子,你扣的太厉害了吧。 你这是凭你的直觉呢,还是张口乱说。
 
他当时还说照片的时间可以改之类的话,第一iphone连到itunes上自己就会显示拍摄时间,想改也改不了,第二我没有闲到这个程度去改这个找他们茬
正想去那里修车,看到14年的帖子。十年过去了应该有些改进吧。但愿如此!
你的iPhone还能有留个证据,我不用手机,无法取证
 
OMG, 之前还有更奇葩的事情 卖给留学生的车还是再贷款状态, 但已经收了客户全款. 等留学生回国准备卖车的时候发现车还有欠款. 真实经历,这是疫情曝光出来的黑幕, 也许是前任老板干的. 我不知道现任老板是不是和之前的是同一个, 当位置肯定是换了. 这种事情他们肯定不止做了一个, 欢迎大家共同分享揭露黑幕.
 
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