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你这个反应很正常。
倒是那几个跳出来辩护的卫道士让人觉得恶心，由不得旁人不扼腕而奋英雄怒。
单方面取消合同，毫无商业道德，言而无信的联想公司
- 主题发起人 reine02
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倒是那几个跳出来辩护的卫道士让人觉得恶心，由不得旁人不扼腕而奋英雄怒。
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“叶公好龙”算是善良的受蒙蔽群众罢了。
主动自觉的帮闲就不是这么简单了， 那叫“为虎作伥”
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仔细看条约细则， 外加各种行业规范， 我敢肯定，Monarch这么做一定是在条款中解释过了。
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只有承认并加入Scanner Price Accuracy Voluntary Code的商家才必须遵从这个code.
http://bbs.comefromchina.com/threads/1364520/page-3#post-8801851
对于MONARCH和联想等有另外的消费者保护法律规管, 还有行业规范等
http://www.consumerinformation.ca/eic/site/032.nsf/eng/00072.html
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其实， 这次联想取消订单， 修改价格， 也都是有原因的， 也有条款给它保底。本来不想站队，可看见你最近快腾挪成公知大V了，俺特别不爽。
生意人就是有买有卖，有赔有赚。。。 这还不是谈出来的价格，是你自己报的价格。打个比方，交易进行中，你坐地涨价，用俺黑姐的话： 你这样道德么？
联想的问题是，
一来，错误价格出现时间太长了， 无数订单已经下了， 很多订单状态已经是RTM了，钱也从信用卡上扣掉了， 它老人家反射弧巨长，这时候才反应过来要修改。
二来，修改价格的机制本身没有问题， 可这次根本就是联想自己没想到有这么多人去抢这个低价格。反悔就反悔吧， 却吃相难看。别人如果要反悔， 尤其是已经这么长时间了， 一般都会给一点小恩惠，比如信用点啊， 礼物卡什么的， 意思一下。 联想这次倒好， 不但二话不说，cancel订单，而且连把人家信用卡上的钱返还都没及时做到，虽然我相信联想最终还是会把扣掉的钱返还的。
这时候，如果听不到消费者的抱怨和议论是不可能的， 除非是某些帮闲心中的圣地——北朝鲜。
哪怕到这一步，也是无所谓谁对谁错。就是很平常的商业行为
关键是有一群帮闲跳出来为主子遮丑， 指责大家下订单本身就是占小便宜，是丢人的行为， 而且明确指出人家联想是尼玛国企， 老虎屁股摸不得。 真真是没道理到极点了。
帮闲作小丑装也就算了， 这也算是其本份。 后来又越扯越远， 什么中国四五十岁的大爷大妈来加拿大产子， 什么太阳最红毛主席最亲。 真是严于律人，逮到个机会就一定要灿烂给远方的主子看。完全不顾自由市场下，商家给折扣，消费者购买折扣商品，是一件极端平常的事情。
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New developments:
May 27, 2014 1:53 pm
Lenovo responds after cancelling customer orders due to pricing error
By Nicole Bogart Global News
A screenshot of the Lenovo wesbite, offering the Y410P laptop on sale for CAD$279. (Courtesy of Matthew Gamble) Courtesy of Matthew Gamble
TORONTO – Lenovo Canada offered discounts to customers Tuesday after thousands were outraged when their orders were abruptly cancelled by the company over a “pricing error.”
During a “Door Buster” sale on its website last Friday, Lenovo Canada advertised itstop of the line Y410P laptop on sale for just $279.Soon after customers began receiving emails from the company telling them their orders were cancelled.
READ MORE:Lenovo Canada cancels customer orders after online pricing error
But, despite confirming the price error Friday afternoon, Lenovo’s website continued to advertise the laptop for $279 for many hours.
Most customers still have not received a refund for their purchase, despite having their orders cancelled.
Lenovo Canada responded to Global News’ multiple requests for comment on the issue Tuesday afternoon. The statement reads in full:
“Between May 22 and May 23, 2014, a pricing error occurred on the Lenovo Canada website for select Lenovo laptops. The error mistakenly allowed a “doorbuster” e-coupon to be combined with an instant savings discount price. As a result, prices and the automatically generated calculation of discount percentages and savings appeared in error.
Once the error was discovered, Lenovo took steps to correct it. The prices on the Lenovo Canada website now reflect the correct price and price reduction. However, before we were able to correct the error, customers placed orders at the incorrect prices. As stated on our website and in the terms and conditions which customers agree to when purchasing a Lenovo product, Lenovo–like other computer manufacturers–reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing. We have informed the affected customers of the pricing error and we are in the process of cancelling their orders and any charges that occurred. We deeply regret any inconvenience this error has caused.
As a gesture of goodwill, starting May 28th, we will be contacting customers whose orders were canceled with an offer of $100 off their next purchase of a Lenovo laptop PC. This $100 can be deducted from the total order amount regardless of any discounts already applied to that order through August 3, 2014.”
After Global News tweeted news of the statement, Lenovo customers reacted with anger on Twitter specifically regarding the offer of a coupon.
Many customers said the offer was not good enough and felt the company should honour the sale price of the laptop.
http://globalnews.ca/news/1357155/l...celling-customer-orders-due-to-pricing-error/
May 27, 2014 1:53 pm
Lenovo responds after cancelling customer orders due to pricing error
By Nicole Bogart Global News
A screenshot of the Lenovo wesbite, offering the Y410P laptop on sale for CAD$279. (Courtesy of Matthew Gamble) Courtesy of Matthew Gamble
TORONTO – Lenovo Canada offered discounts to customers Tuesday after thousands were outraged when their orders were abruptly cancelled by the company over a “pricing error.”
During a “Door Buster” sale on its website last Friday, Lenovo Canada advertised itstop of the line Y410P laptop on sale for just $279.Soon after customers began receiving emails from the company telling them their orders were cancelled.
READ MORE:Lenovo Canada cancels customer orders after online pricing error
But, despite confirming the price error Friday afternoon, Lenovo’s website continued to advertise the laptop for $279 for many hours.
Most customers still have not received a refund for their purchase, despite having their orders cancelled.
Lenovo Canada responded to Global News’ multiple requests for comment on the issue Tuesday afternoon. The statement reads in full:
“Between May 22 and May 23, 2014, a pricing error occurred on the Lenovo Canada website for select Lenovo laptops. The error mistakenly allowed a “doorbuster” e-coupon to be combined with an instant savings discount price. As a result, prices and the automatically generated calculation of discount percentages and savings appeared in error.
Once the error was discovered, Lenovo took steps to correct it. The prices on the Lenovo Canada website now reflect the correct price and price reduction. However, before we were able to correct the error, customers placed orders at the incorrect prices. As stated on our website and in the terms and conditions which customers agree to when purchasing a Lenovo product, Lenovo–like other computer manufacturers–reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing. We have informed the affected customers of the pricing error and we are in the process of cancelling their orders and any charges that occurred. We deeply regret any inconvenience this error has caused.
As a gesture of goodwill, starting May 28th, we will be contacting customers whose orders were canceled with an offer of $100 off their next purchase of a Lenovo laptop PC. This $100 can be deducted from the total order amount regardless of any discounts already applied to that order through August 3, 2014.”
After Global News tweeted news of the statement, Lenovo customers reacted with anger on Twitter specifically regarding the offer of a coupon.
Many customers said the offer was not good enough and felt the company should honour the sale price of the laptop.
http://globalnews.ca/news/1357155/l...celling-customer-orders-due-to-pricing-error/
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Lenovo guilty of bait and switch?
Lenovo offers $100 for laptop pricing glitch
Company refunds website glitch that saw computers offered at abnormally low prices
By Pete Evans, CBC News Posted: May 27, 2014 9:47 AM ET Last Updated: May 27, 2014 2:57 PM ET
Lenovo guilty of bait and switch? 2:30
Related Stories
Computer manufacturer Lenovo is offering customers $100 off the price of a laptop after a glitch on the company's website fooled many customers into buying an extremely cheap computer that the company later rescinded the offer on.
Over the weekend and into Monday, Lenovo's website was offering a special price for the Y410P laptop of $279 — the regular price is $1,389.
Consumers were asked to enter the rebate code "DOORCRASHER" to access the deal. Many did, and received emails confirming their orders and processing payment, only to receive another email from the company later on informing them that the deal had been offered in error.
'Not only did Lenovo charge people's credit cards, but [they] have baited consumers.'- Emilio Lutchman, customer
"The error mistakenly allowed a 'doorbuster' e-coupon to be combined with an instant savings discount price," Lenovo said in a statement Tuesday. "As a result, prices and the automatically generated calculation of discount percentages and savings appeared in error."
The company has cancelled all transactions that went through, and is offering any customer who made an order a $100 gift card on any new computer purchase.
Some Canadian customers are upset that Lenovo is refusing to honour a weekend deal erroneously posted on its website, a deal for a high-end laptop for $279. (Ron Harris/Associated Press)
"This $100 can be deducted from the total order amount regardless of any discounts already applied to that order through Aug. 3, 2014," the company said.
But some customers say the company hasn't gone far enough, and they want Lenovo to live up to its end of the original, erroneous bargain.
"Even upwards to 12 hours afterwards, the website was still fully functional and allowing more orders to be placed," customer Calvin Leung told CBC News.
"We believe that Lenovo should honour their pricing advertisement since they have already taken our money and kept the advertisement up for longer than an acceptable amount of time considering it occurred on business days," Leung added.
"Not only did Lenovo charge people's credit cards, but [they] have baited consumers to get their credit card and personal information," customer Emilio Lutchman said.
More than 2,700 people have signed an online petition asking Lenovo to live up to its end of the bargain. Many customers have complained to Canada's Competition Bureau — under Sec. 74.05 of Canada's Competition Act, companies are liable for a fine of up to $10 million for failing to prohibit "the sale or rent of a product at a price higher than its advertised price."
But the act specifies the provision does not apply if the advertised price was a mistake and the error was immediately corrected.
The Competition Bureau confirmed in an email to CBC News that it has received multiple complaints about the glitch, but stopped short of confirming or denying whether an investigation is underway. "We cannot speculate on whether or not the Competition Act has been violated, as we have a responsibility to do a thorough and complete examination prior to drawing any conclusions," a spokesman for the watchdog says.
http://www.cbc.ca/news/business/lenovo-offers-100-for-laptop-pricing-glitch-1.2655392
Lenovo offers $100 for laptop pricing glitch
Company refunds website glitch that saw computers offered at abnormally low prices
By Pete Evans, CBC News Posted: May 27, 2014 9:47 AM ET Last Updated: May 27, 2014 2:57 PM ET
Lenovo guilty of bait and switch? 2:30
Related Stories
Computer manufacturer Lenovo is offering customers $100 off the price of a laptop after a glitch on the company's website fooled many customers into buying an extremely cheap computer that the company later rescinded the offer on.
Over the weekend and into Monday, Lenovo's website was offering a special price for the Y410P laptop of $279 — the regular price is $1,389.
Consumers were asked to enter the rebate code "DOORCRASHER" to access the deal. Many did, and received emails confirming their orders and processing payment, only to receive another email from the company later on informing them that the deal had been offered in error.
'Not only did Lenovo charge people's credit cards, but [they] have baited consumers.'- Emilio Lutchman, customer
"The error mistakenly allowed a 'doorbuster' e-coupon to be combined with an instant savings discount price," Lenovo said in a statement Tuesday. "As a result, prices and the automatically generated calculation of discount percentages and savings appeared in error."
The company has cancelled all transactions that went through, and is offering any customer who made an order a $100 gift card on any new computer purchase.
Some Canadian customers are upset that Lenovo is refusing to honour a weekend deal erroneously posted on its website, a deal for a high-end laptop for $279. (Ron Harris/Associated Press)
"This $100 can be deducted from the total order amount regardless of any discounts already applied to that order through Aug. 3, 2014," the company said.
But some customers say the company hasn't gone far enough, and they want Lenovo to live up to its end of the original, erroneous bargain.
"Even upwards to 12 hours afterwards, the website was still fully functional and allowing more orders to be placed," customer Calvin Leung told CBC News.
"We believe that Lenovo should honour their pricing advertisement since they have already taken our money and kept the advertisement up for longer than an acceptable amount of time considering it occurred on business days," Leung added.
"Not only did Lenovo charge people's credit cards, but [they] have baited consumers to get their credit card and personal information," customer Emilio Lutchman said.
More than 2,700 people have signed an online petition asking Lenovo to live up to its end of the bargain. Many customers have complained to Canada's Competition Bureau — under Sec. 74.05 of Canada's Competition Act, companies are liable for a fine of up to $10 million for failing to prohibit "the sale or rent of a product at a price higher than its advertised price."
But the act specifies the provision does not apply if the advertised price was a mistake and the error was immediately corrected.
The Competition Bureau confirmed in an email to CBC News that it has received multiple complaints about the glitch, but stopped short of confirming or denying whether an investigation is underway. "We cannot speculate on whether or not the Competition Act has been violated, as we have a responsibility to do a thorough and complete examination prior to drawing any conclusions," a spokesman for the watchdog says.
http://www.cbc.ca/news/business/lenovo-offers-100-for-laptop-pricing-glitch-1.2655392
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PERSUASION NOTEBOOK
Lenovo’s ‘bait and switch’ has customers steaming
SUSAN KRASHINSKY - MARKETING REPORTER
The Globe and Mail
Published Tuesday, May. 27 2014, 1:07 PM EDT Last updated Tuesday, May. 27 2014, 2:47 PM EDT
Angry customers are accusing computer manufacturer Lenovo of false advertising after the company posted sale prices on its website, and then refused to honour those prices.
Last weekend, the company advertised a “door crasher” sale on its website, offering as much as 80 per cent off some of its laptops.
For example, the Y410p model was offered at $279, down from its regular price of $879. The Y510p was offered at $509, down from $1,009.
When customers placed their orders, however, they received a message from the company saying that the sale was a mistake. However, some customers received this message only after their credit cards were charged.
“Dear valued customer ... Due to a pricing error on our website, we will have to cancel your order,” reads an e-mail from Lenovo sent to one customer. “We sincerely apologize for the inconvenience this has caused, and would like to help you place a new order.”
But angry customers say they felt that the deal was intended to entice them to visit the site with false advertising for low prices, in hopes that they would shop around once they were there.
“It was a bait and switch,” said Shane Bennett, a Toronto-area student who ordered two laptops on the weekend – one for him and one for his fiancée. “They charged our cards, they took our information, and the price was still advertised on the site, even after they sent out cancellations.”
Mr. Bennett said that while he received an e-mail saying he would be refunded, the money has not yet been returned to his account.
On the weekend, a disgruntled customer posted a petition on the website Change.org asking Lenovo to honour the pricing on its site, and accusing the company of “false advertising” designed to “get some free PR.” The petition has since gathered roughly 4,000 signatures.
Others have contacted the Competition Bureau.
“We have received complaints and we are aware of this matter,” said Phil Norris, senior communications advisor. He would not say how many complaints have come in or whether the Competition Bureau intends to launch a formal investigation.
The Competition Act includes a prohibition on “’bait-and-switch’ selling which occurs when a product is advertised at a bargain price, but is not available for sale in reasonable quantities.”
Customers took to social media to voice their anger.
“As a consumer I am absolutely disgusted how this whole situation has been handled,” a man named Brad Kulcheski wrote on the Lenovo Canada Facebook page.
“They are holding $1,200 on my [credit card] and still haven’t refunded,” customer Yasir Haider also wrote on the page on Tuesday morning. “The guy just hung up on me.”
A customer posted a video on YouTube showing his order being cancelled.
And many more complained on Twitter, using the #LenovoSucks hashtag.
One Twitter user calling himself Anthony Lakeshore expressed anger that he was asked to hand over personal information for a transaction that never went through.
“Gave personal [and] credit info for a laptop. Got no laptop, but you have my info,” he wrote.
The Lenovo Canada Twitter account had responded to a handful of customers by Tuesday midday, promising to provide an update soon.
But many have complained about a lack of response. The company has not explained the situation, and its general silence appears to have severely compounded its PR problem.
However, the company provided some clarity on Tuesday afternoon. Lenovo Canada issued a statement explaining that a “doorbuster” e-coupon had mistakenly been combined with another discount price. The company says the prices on its website have been corrected.
“As stated on our website and in the terms and conditions which customers agree to when purchasing a Lenovo product, Lenovo – like other computer manufacturers – reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing,” the statement said. “We have informed the affected customers of the pricing error and we are in the process of cancelling their orders and any charges that occurred. We deeply regret any inconvenience this error has caused.”
Lenovo will offer customers whose orders were cancelled $100 off their next purchase of a Lenovo laptop, until Aug. 3. That offer will not begin until May 28, the same day the current “doorbuster” sale ends.
Follow Susan Krashinsky on Twitter: @susinsky
http://www.theglobeandmail.com/repo...witch-has-customers-steaming/article18865865/
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Laptop Maker Faces Its Worst-Ever Canadian PR Disaster
The Huffington Post Canada | Posted: 05/27/2014 12:23 pm EDT | Updated: 05/27/2014 3:59 pm EDT
UPDATE: Lenovo Canada says it will offer a $100 rebate to customers who had their orders cancelled due to a pricing error last week, the Canadian Press reports.
That offer will likely not satisfy many of the customers who are calling on Lenovo tohonour the $279 price it posted.
Original story continues below
Lenovo is facing easily its worst public-relations disaster in Canada since the company bought IBM’s laptop business nearly a decade ago.
Canadian Lenovo customers who ordered an IdeaPad laptop during an online “door crasher” event last Friday were surprised to find the company cancelled their order — and more surprised yet that the company charged their credit card all the same.
At last count, nearly 4,000 people had signed a petition at Change.org demanding the company honour its original agreement to sell them a Lenovo Y410p Laptop for $279, as advertised briefly on its site last week. That was a deep discount from the regular price of $1,389.
According to Global News, the deal appeared on Lenovo’s website Friday. The company quickly tweeted out that there had been a “pricing error,” and sent emails to customers informing them their order had to be cancelled.
The Lenovo website now lists the laptop at $799.
“As a consumer I feel that I was baited and switched – they offered a deal, they aren’t honouring it, and then they send me an email with no real explanation and nothing more than an offer to sell me something else at a higher price,” Oakville, Ont., resident Matthew Gamble told Global.
The petition takes a similar stance, stating that “this company unethically collected our personal information, and did not fulfill their order promise. They utilized false advertising in order to get some free PR.”
Through its Twitter account, Lenovo Canada has denied that the move was a PR stunt but otherwise has so far said little about the growing controversy.
Many customers reject the notion Lenovo’s move was a mistake. Customer Calvin Leung told CBC News the website was taking orders at the $279 price more than 12 hours after the company announced the “pricing error.”
"Not only did Lenovo charge people's credit cards, but [they] have baited consumers to get their credit card and personal information," customer Emilio Lutchman told CBC.
http://www.huffingtonpost.ca/2014/05/27/lenovogate-canada_n_5398120.html?utm_hp_ref=canada-business
The Huffington Post Canada | Posted: 05/27/2014 12:23 pm EDT | Updated: 05/27/2014 3:59 pm EDT
UPDATE: Lenovo Canada says it will offer a $100 rebate to customers who had their orders cancelled due to a pricing error last week, the Canadian Press reports.
That offer will likely not satisfy many of the customers who are calling on Lenovo tohonour the $279 price it posted.
Original story continues below
Lenovo is facing easily its worst public-relations disaster in Canada since the company bought IBM’s laptop business nearly a decade ago.
Canadian Lenovo customers who ordered an IdeaPad laptop during an online “door crasher” event last Friday were surprised to find the company cancelled their order — and more surprised yet that the company charged their credit card all the same.
At last count, nearly 4,000 people had signed a petition at Change.org demanding the company honour its original agreement to sell them a Lenovo Y410p Laptop for $279, as advertised briefly on its site last week. That was a deep discount from the regular price of $1,389.
According to Global News, the deal appeared on Lenovo’s website Friday. The company quickly tweeted out that there had been a “pricing error,” and sent emails to customers informing them their order had to be cancelled.
The Lenovo website now lists the laptop at $799.
“As a consumer I feel that I was baited and switched – they offered a deal, they aren’t honouring it, and then they send me an email with no real explanation and nothing more than an offer to sell me something else at a higher price,” Oakville, Ont., resident Matthew Gamble told Global.
The petition takes a similar stance, stating that “this company unethically collected our personal information, and did not fulfill their order promise. They utilized false advertising in order to get some free PR.”
Through its Twitter account, Lenovo Canada has denied that the move was a PR stunt but otherwise has so far said little about the growing controversy.
Many customers reject the notion Lenovo’s move was a mistake. Customer Calvin Leung told CBC News the website was taking orders at the $279 price more than 12 hours after the company announced the “pricing error.”
"Not only did Lenovo charge people's credit cards, but [they] have baited consumers to get their credit card and personal information," customer Emilio Lutchman told CBC.
http://www.huffingtonpost.ca/2014/05/27/lenovogate-canada_n_5398120.html?utm_hp_ref=canada-business
