对Bell Canada的流氓无赖行为，我该怎么办？

[kliu]

会影响信用的吧。

A bit. Next time you subscribe for Bell's service, they will ask you to provide security deposit.

 

[lilichen1987]

郁闷......

 

[aruba]

千万不要付从讨债公司来的帐。付了反而影响你的信誉。
不要理他们来的信。如果他们打电话，警告他们：不要再CALL，不然告他们骚扰。这是我的经验。

 

[lilichen1987]

3，4 年前，因电话不好使要求Bell派人来修。Bell派人屋里屋外检查了一番，最后发现是邻居院里的一根电线杆上某处接触不好，随即修好。下月账单来时，发现比平时多收了将近3刀。打电话问，说是wire care plan。因为他们帮我修好了电话，我有两个选择：一是交95刀现金，二是自动加入他们的wire care plan。wire care plan保证我房子内由任何电话设备引起的电话问题他们免费修理。可是那次电话问题并不是由我房子内任何电话设备引起的。他们每月收电话费，理应保证电话线路暢通。与Bell理论了三个月，打了N次电话，经历了无数次精神折麽后，Bell终于同意把wire care plan从我帐户中拿掉。但是前三个月的保险金将近10刀我必须付，理由是他们已经提供了三个月的保险服务。真是岂有此理，三个月内我没有接受他们任何维修服务，而且保险计划也是他们强加给我，我从来都没有同意过。与customer service 的接话员争论无果，两次要求与他们的manager讲话，两次被告知manager会在48小时之内给我回电话。结果这一等等了3，4年，也没有接到manager的任何电话。报险金连本带利息却涨到25刀多。我一气之下，将电话转到了Rogers。Bell的流氓无赖行为却愈演愈烈，一方面不断发信好话说尽劝我回到他们公司，一方面发信恐吓如不尽快交上25刀就交由追债公司追讨。打电话理论，被告知时间太久，他们无法回到从前修改账单，发电邮也没人理会。昨天真的收到了追债公司的追讨信。因为第一次遇到这种情况，老公又出差在外，自己一个人带着年幼的孩子，又有身孕在身，一个月之内还要准备与工作有关的考试，真不知道该怎么办好，交钱免灾，息事宁人，实在觉得咽不下这口气，让Bell得呈，它会继续欺压顾客。也想过与它纠缠到底，用这25刀去small court要公平，又觉得自己目前的状况有些力不从心。求各位大侠帮我出出主意，我该怎么办？追债公司会有些什么手段，我会有安全问题吗？

大姐消消气.我被追过.....

 

[wyandywja]

A bit. Next time you subscribe for Bell's service, they will ask you to provide security deposit.

不是的, 信用影响不仅限于BELL,如果你在银行借款或在其他地方登记服务,都会知道你有$25没有付,只是影响大小的问题.有些公司在意,有些不在意

 

[胖蹄阿克]

就25块钱啊,细细水啊,

1.上bell网站先register你的account,这样可以及时看到你account balance,如果看不到,打bell电话让他们设法让你看到.

2. 然后开始打电话,电话接通来先问对方叫什么名字,staff number或者座位号多少,然后诉说你的故事,是个接电话的都能给你waive掉这样小的数目,不给就找manager,manager不在你就等,等之前要他们开case,拿到confirmation number.等3分钟接不通,就撂电话接着打,打通了重复刚才的步骤,知道有人同意给你waive掉为止,记得告诉他们通知催债公司更新你的纪录.

3. next day上bell网站看你account,如果钱免掉了就罢了,否则重复第二步

我和bell搏斗过半年,每个月打一个电话,最后一次居然收到催债信,怒了, 打了两个电话,前前后后共计从虎口夺回$200+.

 

[如假包换的马甲]

几年前我的电话也出了毛病。Bell给了我两个选择，我要了保险，每月付。他们派人来修，可是找不到问题。后来我在家里自己找，结果找到了问题，自己修好了。不过那一年的保险我还是付了。我想，犯不着为25块钱不高兴。给也好，不给也好，都没有问题，只是别不高兴。

这个太牛了

 

[mortgagegopher]

不是的, 信用影响不仅限于BELL,如果你在银行借款或在其他地方登记服务,都会知道你有$25没有付,只是影响大小的问题.有些公司在意,有些不在意

Right... No matter it is $2.5, $25 or $2,500, it will affect your personal credit score if the collection agency reports the un-paid debt to credit companies (such as Equifax Canada or Transunion Canada). It may cause different degree of impact depending on your situation.

In the best case, it affects your credit score a little bit only.

In the worst case, it affects your credit score a lot. And you may get the same mortgage with a higher interest rate (1%, 2% or even more) than the best mortgage rate when you buy a home or renew your mortgage in the future.

Suggestions: Resolve the issue with the collection agency or Bell Canada. Avoid the collection agency to report an un-paid debt to the credit companies.

 

[kliu]

A bit. Next time you subscribe for Bell's service, they will ask you to provide security deposit.

不是的, 信用影响不仅限于BELL,如果你在银行借款或在其他地方登记服务,都会知道你有$25没有付,只是影响大小的问题.有些公司在意,有些不在意

Usually your credit record won't be affected. Bell has to write the record to your credit file if they want to, not the collection agency because you owe Bell's money, but you do not owe the collection agency money. But if you file a dispute to CRTC (CRTC Complaints and Inquiries Form), then Bell can't do anything until the dispute is resolved, and they cannot charge you interest on the outstanding amount for the dispute until the dispute is resolved.

The collection agency just earns commission from collecting your money. They did not provide you "credit", so I don't see any reason they can write to your credit report. These collection agencies usually charge a flat fee for sending 3 standard warning letters, or charge a percentage if they can collect the amount.

I knew students who owed Bell thousands of long distance charges for the whole school year, but Bell couldn't even cut their phone line because it was required by law that Bell had to continue to provide necessary service to them. However, next year when they wanted to open a new phone line, they were asked to pay security deposit.

 

[花生酱]

本人经历也是：ＢＥＬＬ相当的无耻！

 

[without]

如果不加wire care 除了电话服务以外的电路坏了，任何公司都不会给你白修的。除了第一次装电话。

不过强加wire care 的确不对

 

[ACai]

You can switch your phone from Bell Canada to other companies. I switched from Bell to CIA home phone with a free high speed internet. I pay $50.00 CND per month.

 

[功夫]

不能交哇，这关系到民族的气节

 

[胖蹄阿克]

You can switch your phone from Bell Canada to other companies. I switched from Bell to CIA home phone with a free high speed internet. I pay $50.00 CND per month.

这两个加一起要$50可不便宜

 

[Viroy]

25块就不用交。讨债公司发信和打电话我也不交。现在照样贷款买房子买车。这是小case来的。我问过我的agent，他们都说这是小事情，过了两年，连记录都会没了，他们都查不到。