Bell真是个流氓

[lanyue18]

我的Internet合同于10月28日到期,我在9月底和10月13号两次通过网络和Bell 的representative chat, 因为Bell不再提供我$35/月的优惠价. 我要求合同到期后不再renew,并记下了reference No.然后我申请了Acanac 的网络服务.今天当我再次询问Bell如何退还modem时, 一个representative居然说我没有取消合同. 我当即要求他把我上次chat 的内容发给我,我的原话是"I won't renew contract with you after its expiration on Oct 28th,2008. Please give me a confirmation number for this request". 这个representative 居然给我解释说"won't renew"的意思是按照原价($40多)继续合同.我一听肺都气炸了.他还说要charge 我$100. 我上个月已经通知银行停止每月的付款了.本来好心想问把modem还到哪,现在他不主动和我联系我就不管了. 强烈建议大家不要用Bell!太流氓!

 

[summerholiday]

我看得有点糊涂，楼主和bell说的时候，是要cancel service,还是不renew contract 啊？

不renew contract.感觉上是，你不要contract,要按照month by month的价钱

可是试试看找他们supervisor complaint一下，一般应该可以的

 

[月下独酌]

楼主自己没说对

 

[hipy2u]

Bell 的所有服务价格都出奇的贵。

 

[Hermit_life]

楼主的“won't renew contract"确实容易引起误会，因为contract是一年或多年的协议。如果不renew-contract，default的做法就是PAY MONTH-BY-MONTH。

为什么不说"disconnect"或"cancel"这么简单的词呢？

 

[瓷娃娃]

Even though month by month should not charge you $100. Talk to them.I think you should only pay this month's service charge.

 

[Littlecesar]

Even though month by month should not charge you $100. Talk to them.I think you should only pay this month's service charge.

Yes, agree

 

[ccc]

楼主的“won't renew contract"确实容易引起误会，因为contract是一年或多年的协议。如果不renew-contract，default的做法就是PAY MONTH-BY-MONTH。

为什么不说"disconnect"或"cancel"这么简单的词呢？

This is the point.

 

[bitman]

坦白的说， 你自己犯的错。

This is the point.

根据你的原话， 不续签合同，不等于取消服务。 不续签合同，就是自动转为每个月按当时的正常价付费使用。

把你的原话 拿去问任何 的电信公司 都将是一样的 回答。


再者，在加拿大，取消任何电信业务都是一样要提前一个月的。 当你签上次合同的时候，你是应该知道这个原则的。

这就是为什么 BELL可能要收你100刀的原因。 因为从你通知取消那天起约等一个月。 加上当月的费用，就可能约是两个月的费用。

正常的讨价还价结果是 让他们计算到你的 下一个收费日。 也就是大约一个月多一点的费用。


我就是这样取消自己的业务的。

 

[card_Joker]

..

 

[Spieler]

BELL 就是耍无赖，经常重复收费，超额计价。特别对长途电话费的收取简直就是强取豪夺一样。我认识一个刚来的新移民不知情，用BELL的长途服务给国内打电话，（一天就两小时左右）结果一个月的话费就300多刀，就是现在的事。前两年打去美国的长途，贵的通常也就10分厘，BELL 竟收64分厘，问他们原由，回答说是高峰期。BELL的服务策略是把用户往外赶。

 

[lilidoo]

测试

 

[Melody]

Bell什么的要取消合同需要提前一个月的，不然会多收你一个月的钱。

 

[lifelife]

Yes, I agree.

Bell called us to transfer into their Internet service, we agreed that their promise to give us 6mbps speed and 6months half price. On July 25th their technician came to setup the Internet. On the spot, the technician found it is not 6mbps -- it's only 1mbps speed! So I called Bell -- They told me that it needs 10 business days to upgrade to 6mbps as their promised speed. But, the problems more than that --- Not only the much slower speed, it also no 6months half price! In this case, I told them I cannot use it and want cancel it immediately. They said "OK' with no charge and gave me a cancellation number.

Ha Ha! After that time, I received three different billing letters. Bell wanted charge me $185, $165 and another is $136. For it I had to call Bell more than 10 times! It cost much time, Bell may hope me give up to call them. Finally, on 14th last month, they told me all those billings are not correct and already waived, there is no any charges on my account.

Ha Ha Ha!!! I received another billing of $169.50 yesterday! Said it is for Modem not returned! BUT, I already returned the modem two months ago with Post Office Stamp!

You see, I think still have a long trouble way to go with Bell!!!

Yes, Based upon my experience, BELL looked as if 耍无赖.

 

[summerholiday]

楼上的，bell对于modem return的tracking system，的确有点不太完善
留好了post office stamp,可以直接fax给他们的investigation
然后就会给你waive了

似乎欠bell sympatio钱，不会影响你的credit rate,至少半年前是的