请问，碰到这种事情该如何处理？
- 主题发起人 tony_ruan
- 开始时间
许多洋人店是这样解决的。
- 注册
- 2003-08-12
- 消息
- 8,185
- 荣誉分数
- 1,052
- 声望点数
- 323
你让人家给你送一盒豆腐来家里啊? 听着跟笑话似的, 难怪人家也不拿你当真, 让你告他们卖臭豆腐. 我想, 楼主一定是年轻气盛, 一张口就让人送, 如果不是如此的话, 带着豆腐去换是不会有问题的. 人家都说了给换, 你就别不饶人了. 说不定那盒豆腐到店里的时候已经坏了呢.
我对168印象还是不错的, 虽然最近他们用的好多服务员比以前的差了很多(扎堆儿聊天, 不理人, 不主动帮忙等), 但是人家的基本服务还是够. 一年多以前有一次我家人买过一箱24罐的鸡汤罐头, 到家发现少了一罐, 本来就打算认倒霉了, 谁让自己当时没看清楚. 后来有一天我去买东西, 顺便提了一句, 连收据也没带, 他们老板就补了我一罐, 我觉得他们给于客户的信任真让我感动.
我对168印象还是不错的, 虽然最近他们用的好多服务员比以前的差了很多(扎堆儿聊天, 不理人, 不主动帮忙等), 但是人家的基本服务还是够. 一年多以前有一次我家人买过一箱24罐的鸡汤罐头, 到家发现少了一罐, 本来就打算认倒霉了, 谁让自己当时没看清楚. 后来有一天我去买东西, 顺便提了一句, 连收据也没带, 他们老板就补了我一罐, 我觉得他们给于客户的信任真让我感动.
wj123456cn
新手上路
- 注册
- 2003-06-19
- 消息
- 55
- 荣誉分数
- 0
- 声望点数
- 0
最初由 枫叶独行客 发布
你上那儿看那么多漂亮妹妹为你服务去？168找的漂亮收银小姐你在OU，CU恐怕难得见到吧？就凭这，多上168买豆腐去吧。。
是去买豆腐，还是去“吃豆腐”？
Take it easy
For such a small thing, why do you want them to deliver the Tofu to your house?! First of all, I think you asked for too much -- you do not want to pay for your gas, why should they?
Yes, "168" should take certain responsibility for this, but not to extent that they should make a delivery to your home. Say, if you buy a pair of shoes at Walmart, and then you find the shoes have defects, so you think you have the right to ask Walmart make a delivery to your home?
The best you can ask for is to get refund or getting another pail of Tofu for free next time. -- if you file a complaint, I do not think you can get anything out of it, plus, you would really show people that you have too much time.
For such a small thing, why do you want them to deliver the Tofu to your house?! First of all, I think you asked for too much -- you do not want to pay for your gas, why should they?
Yes, "168" should take certain responsibility for this, but not to extent that they should make a delivery to your home. Say, if you buy a pair of shoes at Walmart, and then you find the shoes have defects, so you think you have the right to ask Walmart make a delivery to your home?
The best you can ask for is to get refund or getting another pail of Tofu for free next time. -- if you file a complaint, I do not think you can get anything out of it, plus, you would really show people that you have too much time.
greemBrick
新手上路
- 注册
- 2004-01-23
- 消息
- 54
- 荣誉分数
- 0
- 声望点数
- 0
碰到腻歪碴了
你有两个作法,
1:投诉
2:接受
若你不敢投诉, 投诉找不到门儿, 牙硬腿软,或嘴说不清楚, 别找个大旗给自个当借口, 我们会照顾自个的.
若话不投机,被人蹂躏一顿,且当嫖客跑了没付钱, 忍着吧,你呐.
你有两个作法,
1:投诉
2:接受
若你不敢投诉, 投诉找不到门儿, 牙硬腿软,或嘴说不清楚, 别找个大旗给自个当借口, 我们会照顾自个的.
若话不投机,被人蹂躏一顿,且当嫖客跑了没付钱, 忍着吧,你呐.
*饺子*
新手上路
- 注册
- 2004-02-25
- 消息
- 161
- 荣誉分数
- 0
- 声望点数
- 0
Re: Re: Take it easy
人家说得也没错，如果您觉得没看懂，可以问问别人他写的是什么，如果您看得懂，证明人家的英文也不算太差。和toefl又有什么关系啊？这里有的是巨高成绩过托福过雅斯照样听不懂课的。
您说来说去半天，到底想投诉168什么？卖坏东西还是不给您送豆腐啊？您要是觉得168一华人店居然卖臭豆腐糊弄人，那您以后去西人店呗，不过如果您在loblaws也买到坏了的东西是别太失望就成了，这里在loblaws买到过坏了的东西的人也有的是。另外人家绝对不送货。
如果您觉得他们不送货是态度不好的话，那加拿大恐怕要让您失望了，我来4年了，买到过坏掉的东西，也退过货，不过还真没听说过周围那个人让任何一家商店送过小于10块钱的东西的。送床送桌子的倒是有不少。
人家说得也没错，如果您觉得没看懂，可以问问别人他写的是什么，如果您看得懂，证明人家的英文也不算太差。和toefl又有什么关系啊？这里有的是巨高成绩过托福过雅斯照样听不懂课的。
您说来说去半天，到底想投诉168什么？卖坏东西还是不给您送豆腐啊？您要是觉得168一华人店居然卖臭豆腐糊弄人，那您以后去西人店呗，不过如果您在loblaws也买到坏了的东西是别太失望就成了，这里在loblaws买到过坏了的东西的人也有的是。另外人家绝对不送货。
如果您觉得他们不送货是态度不好的话，那加拿大恐怕要让您失望了，我来4年了，买到过坏掉的东西，也退过货，不过还真没听说过周围那个人让任何一家商店送过小于10块钱的东西的。送床送桌子的倒是有不少。
FallColor
新手上路
- 注册
- 2004-03-30
- 消息
- 712
- 荣誉分数
- 0
- 声望点数
- 0
Dear XX;
Thanks for your response.
No, I am not a member of CAC, what is that? I need to go to the website to find out more.
My interest in becoming a volunteer started about a few days ago, when one consumer went into a online forum to ask people how should he deal with the situation. He brought a package of Tofu from a store, only to find out it stale. He phoned, the store manager agree he can exchange if he bring back the food. He asked if the store can bring the food to his house to exchange instead, because, there is a long distance from his home to the store. It is not worthwhile for him to exchange, because it will cost more for the transportation. The manager refused. The consumer then said:" I am going to complain to the Comsumer Association". The manager replied" Go ahead, just tell them I sell stale food". Then this consumer ask people for the phone number of the CAC and also people's opinion. That's how I started to check the CAC website for the first time and aware of volunteering opportunity.
Most people in the forum seems to agree, it is too much for the store to bring the food to consumer's house to exchange and no example has been set. It is also seems kind of humbling for the store to do so aside from the economic perspective. They also think grocery stores will do the same as that store.
Then I think deeper. I have a couple of personal experience with stale milk(the expiration date is far away from the date I broght) from Loblaw and stale frozen fish from food basic(so it is impossible to see the freshness when you buy). All of those things are only a couple of dollars worth. Most people will simply just throw away the foods instead of go all the way to the store to exchange. It's simply no worth the time, transportation and effort to exchange. The same rationales apply to the buyer as to the seller for exchange, but it is the buyer who is the loser.
It is clear to me: Exchange policy is not enough. Who is the ultimate loser of stores selling stale food?? it seems to me the stores got nothing to lose. reputation? cosummers only have so few choices, and the stores seems conspired. I think store should have a moral resposibility to ensure the food is fresh or at least if the freshness of certain food is in question, they should inform the buyers.
We should set some rules and set some examples to make sure stores will do their best to ensure the freshness or inform the buyer. One idea will be: It's a de facto the buyers bring the food to the store exchange, how about the other way around? or maybe when the buyers bring food to exchange, they get double or triple ? of couse these kind of policies should only be apply to stale food, or things of similar nature. If we have those policies, I believed the stores to do their best to make sure exchange will never happen.
People always assume that's too much for the sellers, but how about the buyers though?
I attach my CV. I hope I can be of some use for the causes.
Have a nice day
XX
Original Message -----
From: XX
To: XX
Sent: Monday, April 26, 2004 12:57 PM
Subject: RE: Someone wants to volunteer
Dear XX:
Thank you for your interest in our organization. The requirements for becoming a CAC volunteer are simple - you must be a member of the CAC in good standing, and you must have an interest in addressing consumer concerns. Formal education and training in a particular subject area is not a requirement...passion and enthusiasm are.
Can you tell me what specific consumer issues you are interested in, and what exactly you would like to do for us to help us address these issues (i.e monitor information sources, report on public consultations, comment on issue-related documents, etc.)?
Please also provide a brief bio, or even a CV.
Thank you, and I hope to hear from you soon.
Operations Manager
CAC National Office
Thanks for your response.
No, I am not a member of CAC, what is that? I need to go to the website to find out more.
My interest in becoming a volunteer started about a few days ago, when one consumer went into a online forum to ask people how should he deal with the situation. He brought a package of Tofu from a store, only to find out it stale. He phoned, the store manager agree he can exchange if he bring back the food. He asked if the store can bring the food to his house to exchange instead, because, there is a long distance from his home to the store. It is not worthwhile for him to exchange, because it will cost more for the transportation. The manager refused. The consumer then said:" I am going to complain to the Comsumer Association". The manager replied" Go ahead, just tell them I sell stale food". Then this consumer ask people for the phone number of the CAC and also people's opinion. That's how I started to check the CAC website for the first time and aware of volunteering opportunity.
Most people in the forum seems to agree, it is too much for the store to bring the food to consumer's house to exchange and no example has been set. It is also seems kind of humbling for the store to do so aside from the economic perspective. They also think grocery stores will do the same as that store.
Then I think deeper. I have a couple of personal experience with stale milk(the expiration date is far away from the date I broght) from Loblaw and stale frozen fish from food basic(so it is impossible to see the freshness when you buy). All of those things are only a couple of dollars worth. Most people will simply just throw away the foods instead of go all the way to the store to exchange. It's simply no worth the time, transportation and effort to exchange. The same rationales apply to the buyer as to the seller for exchange, but it is the buyer who is the loser.
It is clear to me: Exchange policy is not enough. Who is the ultimate loser of stores selling stale food?? it seems to me the stores got nothing to lose. reputation? cosummers only have so few choices, and the stores seems conspired. I think store should have a moral resposibility to ensure the food is fresh or at least if the freshness of certain food is in question, they should inform the buyers.
We should set some rules and set some examples to make sure stores will do their best to ensure the freshness or inform the buyer. One idea will be: It's a de facto the buyers bring the food to the store exchange, how about the other way around? or maybe when the buyers bring food to exchange, they get double or triple ? of couse these kind of policies should only be apply to stale food, or things of similar nature. If we have those policies, I believed the stores to do their best to make sure exchange will never happen.
People always assume that's too much for the sellers, but how about the buyers though?
I attach my CV. I hope I can be of some use for the causes.
Have a nice day
XX
Original Message -----
From: XX
To: XX
Sent: Monday, April 26, 2004 12:57 PM
Subject: RE: Someone wants to volunteer
Dear XX:
Thank you for your interest in our organization. The requirements for becoming a CAC volunteer are simple - you must be a member of the CAC in good standing, and you must have an interest in addressing consumer concerns. Formal education and training in a particular subject area is not a requirement...passion and enthusiasm are.
Can you tell me what specific consumer issues you are interested in, and what exactly you would like to do for us to help us address these issues (i.e monitor information sources, report on public consultations, comment on issue-related documents, etc.)?
Please also provide a brief bio, or even a CV.
Thank you, and I hope to hear from you soon.
Operations Manager
CAC National Office
