网络遇到问题不知道该怎么办，希望帮忙给个建议

linying123 说:
Dear Valued Customer,

There's a problem with an internet-connected device in your home that's interfering with the Rogers network in your area. This may be a computer, phone, tablet, sensors or any other device connected to your Wi-Fi. Unfortunately, we're unable to help you identify the problem device.

The problem device in your home is infected with a virus. You need to remove the infection to strengthen the security of your information and ensure that only authorized
users have access to your network.

Because the problem is with your device and not the Rogers network, Rogers can't offer you additional support in this matter. We need you to take the necessary steps to resolve this issue.

We recommend you:
1. Run an anti-virus program to remove any infections.
2. Speak to a third-party computer repair technician.

Under the Rogers Terms of Service and Acceptable Use Policy, you are responsible for the security of any device you connect to the service.
If you fail to correct this issue, your service may be suspended and/or terminated as per the Rogers Terms of Service and Acceptable Use Policy.

If you have services that require an internet connection (eg. Rogers Smart Home Monitoring) and your internet is suspended and/or terminated, these services will no longer work.
点击展开...

这个email应该还有一部分，告诉哪个IP address有问题，

贴上来让IT专家看看。
 
2. turn off "windows update allow other computer read from your downloads"
it is 1-4GB size each week from microsoft.
 
linying123 说:
这个我都不懂，还得重新做系统？
点击展开...
把系统恢复成出厂状态，比找病毒（木马）简单快速。搜索：restore Windows，按步骤一步步来，实在不懂找懂的人帮一下吧。
 
再补充一点，浏览网页一定要用Google chrome，Windows explorer安全性太差（据说新的edge有巨大改善，但没试过），早晚还得中毒。
 
你确定你的WIFI设了你自己的密码，没有邻居用你的WIFI做不诚实的用途吗？
 
Hard Worker 说:
电脑中了木马了，不停的给你的联系人或网上浏览过的邮件地址发垃圾邮件，有人投诉后ROGERS发现是你的IP地址，所以把你的网络关了。ROGERS有个软件，给他们要地址下载后查一下。
点击展开...
ottawa_tj 说:
这个email应该还有一部分，告诉哪个IP address有问题，

贴上来让IT专家看看。
点击展开...
好我看看
 
aottawa 说:
把系统恢复成出厂状态，比找病毒（木马）简单快速。搜索：restore Windows，按步骤一步步来，实在不懂找懂的人帮一下吧。
点击展开...
好的，谢谢！
 
ottawa_tj 说:
这个email应该还有一部分，告诉哪个IP address有问题，

贴上来让IT专家看看。
点击展开...
Please click here <http://www.rogers.com/cms/pdf/en/Ro...ceptable-Use-Policy-and-Privacy-Policy-en.pdf> to review the Acceptable Use Policy specific to this issue.

If you would like to contact us about this, visit rogers.com/contactus to see how you can reach us.

Thank you for your cooperation and for being a Rogers customer.

Please do not reply to this email, as this email inbox is not monitored.

^Trademarks of Rogers Communications, Rogers
Communications, 855 York Mills Road, Don Mills ON, M3B 1Z1. © 2016

Please Be Advised: Rogers will never ask you for your password or other confidential personal information via email or phone.
If you would like to verify that this email is from Rogers you can contact us at the information listed on your monthly bill

Any emails/phone calls you receive purporting to be from Rogers that you believe to be fake, can be reported to abuse@rogers.com

12370173
 
linying123 说:
Please click here <http://www.rogers.com/cms/pdf/en/Ro...ceptable-Use-Policy-and-Privacy-Policy-en.pdf> to review the Acceptable Use Policy specific to this issue.

If you would like to contact us about this, visit rogers.com/contactus to see how you can reach us.

Thank you for your cooperation and for being a Rogers customer.

Please do not reply to this email, as this email inbox is not monitored.

^Trademarks of Rogers Communications, Rogers
Communications, 855 York Mills Road, Don Mills ON, M3B 1Z1. © 2016

Please Be Advised: Rogers will never ask you for your password or other confidential personal information via email or phone.
If you would like to verify that this email is from Rogers you can contact us at the information listed on your monthly bill

Any emails/phone calls you receive purporting to be from Rogers that you believe to be fake, can be reported to abuse@rogers.com

12370173
点击展开...
Communications, 855 York Mills Road, Don Mills ON, M3B 1Z1. © 2016

Please Be Advised: Rogers will never ask you for your password or other confidential personal information via email or phone.
If you would like to verify that this email is from Rogers you can contact us at the information listed on your monthly bill

Any emails/phone calls you receive purporting to be from Rogers that you believe to be fake, can be reported to abuse@rogers.com

12370173

IP 174.114.156.195 .
data: TIMESTAMP: 2020-10-16 02:23:34
IP: 174.114.156.195
PORT: 62422
ASN: 812
GEO: CA
REGION: ONTARIO
CITY: OTTAWA
HOSTNAME: cpe64777d689263-cm64777d689260.cpe.net.cable.rogers.com
INFECTION: monero
URL: /hello.php?info=O3Y6MTU7Yzo4
CC_IP: 208.100.26.245
CC_PORT: 80
CC_ASN: 32748
CC_GEO: US
CC_DNS: 01673f39b6182.org
NAICS: 517311
CC_NAICS: 518210
SECTOR: Communications
CC_SECTOR: Communications
PUBLIC_SOURCE: SecurityScorecard
 
linying123 说:
Communications, 855 York Mills Road, Don Mills ON, M3B 1Z1. © 2016

Please Be Advised: Rogers will never ask you for your password or other confidential personal information via email or phone.
If you would like to verify that this email is from Rogers you can contact us at the information listed on your monthly bill

Any emails/phone calls you receive purporting to be from Rogers that you believe to be fake, can be reported to abuse@rogers.com

12370173

IP 174.114.156.195 .
data: TIMESTAMP: 2020-10-16 02:23:34
IP: 174.114.156.195
PORT: 62422
ASN: 812
GEO: CA
REGION: ONTARIO
CITY: OTTAWA
HOSTNAME: cpe64777d689263-cm64777d689260.cpe.net.cable.rogers.com
INFECTION: monero
URL: /hello.php?info=O3Y6MTU7Yzo4
CC_IP: 208.100.26.245
CC_PORT: 80
CC_ASN: 32748
CC_GEO: US
CC_DNS: 01673f39b6182.org
NAICS: 517311
CC_NAICS: 518210
SECTOR: Communications
CC_SECTOR: Communications
PUBLIC_SOURCE: SecurityScorecard
点击展开...
中了 Monero mining malware 木马，下个360 安全卫士或浏览器杀毒软件查查，看能不能清除。

360官网 -360安全中心 - 360安全软件 - 360智能硬件 - 360智能家居 - 360企业服务

www.360.cn www.360.cn
 
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